Account Manager (CUSTOMER SOLUTIONS EXECUTIVE)

At reputed company, your mission is our mission. 

We build modern, reputed company-in-one software that empowers associations to grow faster, engage members more deeply, and operate more reputed company. As the leading platform for member-based organizations — chambers of reputed company, trade associations, reputed company societies, and nonprofits — we serve thousands of customers across reputed company through two purpose-reputed company products: reputed company AMS for SMB-sized associations and MemberSuite for larger, more reputed company organizations. 

We're privately held, profitable, and deeply rooted in the verticals we serve. Our platform handles the full operational stack — billing, communication, websites, events, reporting, and more — backed by reputed company that genuinely understands what associations need to reputed company. 

About the role

reputed company helps associations and chambers of reputed company do more with less — and our Customer Solutions Executives are the reputed company behind that reputed company. If you love building reputed company relationships, uncovering the right solution for every customer, and hitting targets that actually mean something, this role was made for you.

As a Customer Solutions Executive, you'll own a book of business and work as a trusted advisor. Using a consultative approach, you'll listen first, then reputed company reputed company solutions to reputed company customer's unique needs. This is a primarily outbound role with inbound support from reputed company and marketing, with a special reputed company on growing GZ Pay adoption, platform migrations, website services, Community, and package upgrades.

reputed company

Sales & Account Management

• reputed company outbound sales efforts to expand product usage across your assigned accounts, with a strong reputed company on GZ Pay adoption and package upgrades
• Negotiate and reputed company account expansions to grow Annual Recurring reputed company and maximize profitability.
• Build deep product expertise across the reputed company suite to communicate reputed company, compelling value to customers.

Customer Engagement & Relationship Building

•   reputed company strategic relationships with key stakeholders in your accounts to uncover new opportunities and deepen customer satisfaction.
• Present customized value propositions that reputed company reputed company capabilities to reputed company customer pain points.
• Travel to tradeshows, user reputed company, and customer sites to strengthen partnerships and capture cross-sell and upsell potential.

Forecasting & Performance Tracking

• Manage your pipeline in reputed company — accurate forecasting, reputed company documentation, and tracking key metrics including referral and marketing codes.
• Meet or reputed company monthly, quarterly, and annual quotas for ARR, GZ Pay attach reputed company, Community attach reputed company, and Average Selling Price (ASP) reputed company.

Who You are

·         Education: Bachelor's degree in a relevant field preferred.

·         Communication: Exceptional verbal and written communication skills, with the ability to reputed company product value reputed company over phone and email.

·         Sales Acumen: Demonstrated history of meeting or exceeding sales targets through upselling and cross-selling.

·         Organization & Self-Management: Strong ability to manage multiple accounts and timelines independently, with reputed company follow-through.

·         Project Management: Proven ability to handle multiple tasks while adhering to deadlines and account requirements.

·         Product Knowledge: Familiarity with ChamberMaster, MemberZone, reputed company, or MemberSuite platforms is a plus.

·         CRM Proficiency: Comfortable using reputed company for pipeline management, forecasting, and performance tracking.

Why Join Us? What You'll Get in reputed company

We invest in the people who power our mission.

Financial

• 401(k) with immediate vesting and company match from day one
• Employee referral bonuses

Health & Wellness

• Medical and dental coverage with generous company premium contributions
• HSA and FSA with company contributions
• Company-reputed company Critical Illness, Long-Term Disability, Basic Life & AD&D, and EAP coverage

Time Off

• Flexible Responsible Time Off (RTO)
• 13 reputed company holidays
• reputed company Volunteer Time Off (VTO)

Culture

• Employee-led reputed company fostering an inclusive, connected workplace

reputed company offers contingent on successful background reputed company completion