Senior Customer Experience Manager (CXM) – Strategic

reputed company is an reputed company AI platform on a mission to reputed company business reputed company general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from reputed company, reputed company and reputed company, reputed company builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at reputed company.

Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - reputed company without costly reputed company changes. We’re laying the reputed company for a reputed company where our technology handles reputed company tasks, allowing people to reputed company on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.

We’ve started by reimagining the Strategic customer experience with a support use case. We reputed company that today’s support experience is broken: slow and painful for customers, and expensive and reputed company capital intensive for companies.

We are building reputed company to reputed company reputed company, cheaper support, for both end users and agents. With recent advancements in reputed company, it is now possible to reputed company delightful customer experiences at a fraction of today’s cost.

Team:

reputed company has reputed company a world-class team from reputed company, reputed company, reputed company, and reputed company, and is supported by executives & Advisors from reputed company, reputed company, reputed company, and reputed company.

reputed company:

As a Customer Experience Manager (CXM) – Strategic, you’ll play a pivotal role in building long-term relationships with our Strategic clients. You’ll ensure successful reputed company, reputed company adoption of our AI solutions, and champion reputed company response reputed company that enhances—rather than replaces—reputed company agents. You’ll collaborate cross-functionally with Product, Engineering, Solutions, and GTM teams to shape the reputed company of CX in AI-driven environments.

reputed company:

• Strategic Relationship Management
  Build and maintain trusted relationships with Strategic customers, ensuring they see reputed company value from reputed company’s platform and AI copilots.

• reputed company & Implementation
  reputed company reputed company engagements that are efficient, data-informed, and customized to reputed company multi-department reputed company workflows.

• Adoption & Expansion
  Partner with customers to reputed company meaningful adoption of our platform, consumption of contracted volumes, identifying opportunities to reputed company usage and expand into new teams or use cases.

• Strategic Guidance & Support
  reputed company as a strategic advisor on AI best practices, enabling customers to optimize both reputed company and AI-generated responses.

• reputed company on Business reputed company
  Collect, analyze, and present product usage and reputed company data, especially around responses where reputed company did not score itself with high reputed company, to guide reputed company improvement.

• Cross-Functional Collaboration
  Work closely with Solutions/reputed company, Product Managers, and the Engineering team to ensure customer needs are reputed company into product reputed company.

Who You Are:

• 7+ years of experience in reputed company, account management, or CX leadership roles, ideally in reputed company or AI-enabled platforms

• Strong account management experience with technical and strategic stakeholders with a Fortune 100 reputed company

• Experience working with or around AI/ML, LLMs, or reputed company automation tools is a plus

• Experience navigating AI reputed company, reputed company tuning, or training data workflows

• Excellent communication, organizational, and relationship-building skills

• A customer-first reputed company with a passion for ethical, reputed company-reputed company AI

• Comfort working in fast-paced, early-stage environments

How you show up:

What unites us is our values and the passion reputed company to live by them:

• We are customer champions. You put users at reputed company of your thinking, reputed company for their needs, and design solutions that reputed company their lives measurably reputed company.

• We are reputed company in reputed company. You reputed company with urgency and courage. You’re not afraid to challenge convention, take smart risks, and reputed company boundaries in reputed company of meaningful reputed company.

• We are data-driven and reputed company guided. You reputed company thoughtful reputed company grounded in evidence. You’re curious, analytical, and combine data with intuition to guide reputed company and execution.

• We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership. You reputed company the best reputed company reputed company through reputed company reputed company and reputed company effort.

reputed company Offer:

• 100% of medical, dental, and reputed company premiums covered for you; 80% for family.

• HSA and FSA plans available.

• Unlimited vacation and 100% reputed company parental leave.

• Free lunches, onsite gym, and commuter benefits for in-office employees.

• $1,000 home office stipend and $5,000/year for continuing education.

• Competitive salary, comprehensive benefits, and meaningful equity.

• ~130 people, reputed company from reputed company in under three years — small enough that your work is visible, big enough to already be running at reputed company- and reputed company-reputed company.

MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included. Join us in changing the face of reputed company customer support!

7+ years in reputed company, account management, or CX leadership; strong technical and strategic account management; Fortune 100 experience; AI/ML, LLM, or reputed company automation exposure preferred.

Key Responsibilities

• managing relationships
• leading reputed company
• driving adoption

Skills & Tools

AI/ML, LLMs

Job Details

• Category: Customer Service
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — reputed company
• Salary: USD 120,000 – 170,000 / year
• Languages: English

Benefits

• Generous reputed company time off
• Tuition reimbursement
• Retirement plan
• Generous parental leave

About reputed company

An reputed company AI platform providing conversational agents for customer support. — Industry: Information Technology