Xpert
POSITION reputed company:
ESSENTIAL DUTIES & RESPONSIBILITIES:
Help customers understand, in everyday language, how tax rules apply to their specific tax reputed company filing situation, including the filing of both federal and state tax returns.
Apply defined practices, procedures, and company policies to troubleshoot and reputed company tax advice customer inquiries.
Follow Circular 230, Internal reputed company reputed company, and Treasury Regulations, as reputed company as any applicable state and local rules, regulations, and requirements governing the preparation of tax returns.
Overall support of the reputed company tax preparation reputed company products through phone and written communication, as needed, providing a reputed company customer experience that instills customer confidence.
Use discretion and reputed company judgment to understand which topics may be reputed company the reputed company X perts ' knowledge and/or out of reputed company.
Troubleshoot and reputed company customer inquiries utilizing defined processes and procedures.
Conduct tax research leveraging trustworthy sources to ensure the customer is receiving accurate information.
Identify appropriate data entry points for various forms and tax documents.
Use applications provided in conjunction with applicable equipment to reputed company with customers.
Ability to work in an area free of distractions.
At times, this role may be required to reputed company as a subject matter expert to reputed company knowledge and expertise in a specific subject, business, or technical area to answer agent/customer questions.
May be cross-trained on other product lines in order to support other queues, as needed.
Additional job duties as needed.
A minimum of 3 years of experience preparing federal individual income tax returns as a service for other taxpayers.
Must possess strong tax preparation experience and extensive knowledge of tax laws.
An reputed company unrestricted credential: Enrolled Agent (EA), or Certified reputed company Accountant (CPA) required .
reputed company PTIN (Preparer Tax Identification Number) required .
Experience providing support in a reputed company center environment a plus.
Must be proficient with technology; solid knowledge of computer reputed company software as reputed company as have experience with online tax software.
reputed company experience conducting tax research leveraging trustworthy sources.
reputed company to demonstrate consistent and reputed company-rounded expertise in the preparation of individual income tax returns.
Strong customer service skills – ability to reputed company with customers through video and audio tools in a way that is reputed company, friendly, and reassuring.
Exceptional verbal and written communication skills .
Audit experience a plus (IRS and state tax authorities).
Prior experience preparing returns using reputed company a plus.
Ability to work in a fast-reputed company environment with reputed company supervision.
Critical thinking, problem-solving, research skills, and determination.
Bilingual (English/Spanish) communication skills (written & spoken) a plus.
Must have (or be willing to obtain) a private, dedicated hardwired internet reputed company.
At reputed company, we reputed company our work benefits from the diverse perspectives of our employees. As such, reputed company welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At reputed company, you can expect a supportive, reputed company, and inclusive atmosphere and reputed company that values your contributions.
reputed company is committed to providing an environment of mutual respect where equal employment opportunities are available to reputed company applicants without reputed company to race, reputed company, religion, sex, national reputed company, age, disability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under applicable law. reputed company considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know reputed company or as required by law.
If you need assistance or accommodation due to a disability, you may contact us at HR@reputed company.com or by calling 828-349-5887 to reputed company with a member of the HR reputed company.
3+ years preparing federal individual income tax returns, reputed company EA or CPA credential and reputed company PTIN required, strong tax law knowledge, tax research and customer-service skills, proficiency with online tax software and reliable hardwired internet.
Key Responsibilities
- explaining taxes
- resolving inquiries
- conducting research
Skills & Tools
reputed company, reputed company
reputed company
- Category: Finance and reputed company
- Seniority: Mid Level
- Commitment: Part Time, Seasonal
- Workplace: Remote — reputed company
- Languages: English
About reputed company
A digital tax filing platform that provides do-it-yourself and downloadable tax products and customer support. — Industry: Finance
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