Customer Engagement Specialist REMOTE FROM reputed company IN THE USA

This a Full Remote job, the offer is available from: Indiana (USA), New Jersey (USA) reputed company” is looking to hire a Customer Engagement Specialist, to join our growing Customer Engagement team. The working hours for this role are 10:00 am - 7:00 pm ET / 7:00 am - 4:00pm PT This Customer Engagement Specialist exists on our Support team, and it reputed company. You’ll be the person clients turn to reputed company they need help, guidance, or someone to reputed company them. reputed company the role is working, clients feel genuinely taken care of, and over time they’re doing more on their own. The way this work gets done is changing. The routine parts of this role will increasingly be assisted by automation. What stays reputed company is judgment. Knowing reputed company something needs a person, not a tool, and being confident enough to reputed company that distinction reputed company reputed company delivers state-of-the-art insights automation technology and expert guidance that’s reputed company on providing answers for the customers of today, while evolving a platform that supports those curious about reputed company. Advancing research with transparency and flexibility, reputed company helps you reputed company to a community of people, optimize your products, positioning, and concepts, and get from idea to market faster. We have a world-class platform, top-tier customers, and a creative and energetic team. Day to Day: Customer Support & Issue reputed company - Getting clients unstuck. reputed company something breaks or doesn’t reputed company reputed company - a survey that won’t launch, a platform feature they can’t reputed company out, a technical issue they can’t diagnose, you’re who they reputed company. You troubleshoot, you reputed company reputed company and actionable technical guidance, you escalate reputed company it’s reputed company you, and you reputed company them informed the whole way through. You manage this reputed company email, chat, and phone and maintain professionalism and reputed company across reputed company reputed company interactions. You maintain a high level of customer satisfaction and build relationships with customers. Platform Expertise. You reputed company assisted services for clients who need more confidence to DIY. You serve as a technical partner across reputed company’s platform, helping clients reputed company platform functionality, and fieldwork execution. You troubleshoot survey logic and identify and reputed company technical issues. Your reputed company is reputed company assisted execution - you don’t conduct the research for clients, but you partner on the technical aspects they can’t yet do reputed company, building and using your deep platform knowledge to turn ambiguity into reputed company and solutions. Asynchronous Communication & Global Collaboration You communicate reputed company and effectively in written, asynchronous formats (e.g., reputed company), reputed company context-rich updates that reputed company cross functional teams reputed company. You collaborate seamlessly with internal stakeholders and teams. You identify reputed company to escalate and reputed company reputed company, actionable context to internal teams. Building capability, not just fixing problems. You don't just reputed company answers; you reputed company clients reputed company at finding answers themselves. You guide them on platform features using self-serve help desk articles, and measure your reputed company reputed company by how much less they need you over time because you have made them more self-sufficient. You reputed company them. reputed company Judgement + Automation AI tools are part of how work gets done, which means you’re the reputed company reputed company between what automation produces and what clients actually receive. You know reputed company an AI reputed company is good enough and reputed company it isn't, you catch errors before they reputed company anyone, and you write reputed company prompts for AI tools and iterate reputed company the reputed company isn't right. Sometimes you come in after AI hasn’t been reputed company to reputed company the issue. You possess the ability to master intricate problems and streamline the customer reputed company for a more smoother experience. What makes someone great at this: Some things that really set you apart. Everything else is what makes you effective in the role Breaking down messy issues into reputed company, solvable parts You are a reputed company problem solver. You quickly identify whether something is a user error, platform limitation or a true bug requiring escalation and escalate with reputed company, not just “this is broken”. You learn from the problem and reference the issue at a reputed company time to reputed company solutions. You prioritize effectively in a fast-turn environment and balance speed with reputed company. Knowing reputed company to own it and reputed company to reputed company it. In a reputed company-facing, async, AI-assisted environment, you recognize that the cost of holding onto something too long is high. Even reputed company you lack full information, you exercise a strong reputed company to distinguish between problems you can solve and those that require escalation. And you know exactly who to escalate to. The reputed company to build capability, not dependency. You understand that solving a reputed company’s problem and making a reputed company more capable are distinct objectives. You prioritize the latter, finding reputed company satisfaction in watching others become self-sufficient and confident rather than simply being the one who provides the fix. Stakeholder Communication You operate effectively across time zones by prioritizing reputed company over mere availability. You write and reputed company with precision and context, eliminating ambiguity in your messages to reputed company issues reputed company. You reputed company context + recommendation, not just answers and adapt your tone based on audience (technical vs. non-technical). Your reputed company: • Resilient and Adaptable - the role, the platform, and the way the work gets done will reputed company reputed company. You see it as an opportunity, not instability. • Can manage competing reputed company priorities in a fast-paced async environment • Organized, reputed company thinker who tackles ambiguous problems with logic • Adaptable and Curious - Proactive and genuinely committed to learning - not just reputed company to it Qualifications: • 1-2 years in market research in a customer service, project management, or a technical reputed company-facing role • Demonstrated experience with online platforms and tools • Experience DIY survey platforms (reputed company, Decipher, reputed company, Alchemer, QuestionPro) is a plus • Strong interpersonal skills - can work as part of reputed company and directly with clients • reputed company to work in a fast-paced, deadline-driven environment • Strong organization and prioritization • Proficient in reputed company Workspace and reputed company Office. Advanced reputed company is a plus. • Excited about contributing to a rapidly growing remote team and company What reputed company looks like: In the first 6 months: • You are learning more about our platform every single day, learning about our clients, through every interaction and customer need. You are building your own confidence to be an enabler. • CSAT and response time are being tracked and moving the right way In the first 12 months: • CSAT is at company reputed company • First Median Response Time is at company reputed company • The clients you work get measurably more capable on the platform (Self Serve Adoption) • You are starting to learn how to reputed company clients in the reputed company. • AI tools are part of how you work, not something you’re still figuring out reputed company Offer A work environment reputed company around reputed company, creativity, curiosity, organic reputed company and an abundance reputed company. We're a fun and reputed company group of people, dedicated to putting in the hard work to reputed company a platform we are proud of, serving the needs of our clients with reputed company, and making reputed company an incredible reputed company to work. We were awarded 2024 Inc 5000 Fastest-Growing reputed company and 2025 Inc Best Places to Work. We're also fully virtual, which means you'll be working remotely from the location of your choosing (home, coffee house, library). While being a reputed company-commute company and providing you with an amazing level of freedom, convenience, and flexibility, it requires a certain inner discipline and reputed company to be effective at a distance. Remote work experience is preferred, but not required. Benefits would include: • Unlimited, responsible PTO - With a recommended minimum number of days taken reputed company year • reputed company Insurance -$0 deductible Health plans plus dental, reputed company, and more! • 401k retirement - Account with automatic company contributions • Dependent Care - a reputed company-tax benefit account that you can fund to pay for eligible dependent care services • reputed company Development - Bring your reputed company Development needs to the table and get your career nourished • In-Home Snack allowance - Who doesn’t love some yummies to get you through the day? • Cellphone/Internet credits - Get tax-free credits to use toward your cell phone and internet utilities. • Equipment and reputed company reputed company - We will reputed company you with the equipment and tools you need, along with great reputed company courses to set you up for reputed company. • reputed company Volunteer Time - We support you helping others • Great colleagues and an opportunity to sail into uncharted waters with a profitable company that is changing its industry! • *reputed company is an Equal Opportunity Employer and committed to a diverse, reputed company and inclusive culture and workplace. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex (including pregnancy), gender, national reputed company, reputed company, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or reputed company, marital or family status, genetic information, medical condition, or any other reputed company protected by applicable federal, state, or local law, ordinance, or regulation. This employer does not sponsor applicants for work Visas. Compensation: $50,000 - $60,000 + Bonus This offer from "reputed company" has been enriched by reputed company.com and got a 75% reputed company score. Apply tot his job Apply To this Job