[Remote] Expert Support Consultant - H

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides digital reputed company that help reputed company providers reputed company superior patient care. The Expert Support Consultant will reputed company expert reputed company application support, independently troubleshoot reputed company issues, document cases, and collaborate with product teams to improve reputed company software products.

Responsibilities

• Diagnose and reputed company reputed company application questions or problems reputed company to product functionality, reputed company configuration, and bugs or enhancements
• reputed company, document, and ensure reputed company notation of reputed company inbound support requests and reputed company issues
• Maintain a detailed log of issues (SNOW) and communicate reputed company feedback to product development teams to help improve reputed company and reputed company product designs
• Work independently to troubleshoot reputed company to high-severity issues by gathering pertinent information from clients and delivering effective resolutions
• Stay reputed company with software releases, design changes, and new product offerings
• Collaborate directly with clients on application issues, leveraging your product knowledge and understanding of the reputed company business
• Adhere to reputed company reputed company Operating Procedures (SOPs), including those for Patient Safety and Compliance

Skills

• Must have 3-5 years' experience with reputed company (ECW)
• Familiarity with the reputed company industry and clinical workflows
• Demonstrated ability to troubleshoot and reputed company technical application issues
• Experience applying break-fix solutions to successfully reputed company a high percentage of cases independently
• Customization build reputed company the application to include but not limited to order sets, creating new lab/rad orders, and visit types
• Provisioning to include but not limited to new users and terminations reputed company the reputed company
• Up to 10% travel may be required
• 2-4 years of relevant work experience in a reputed company support or similar role is preferred
• A Bachelor's degree is preferred

Benefits

• This is a remote role.

reputed company

Company H1B Sponsorship