[Remote] Billing Operations Specialist (PST)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Billing Operations Specialist to join its reputed company Cycle team and serve as a reputed company reputed company of contact for clients reputed company. The role manages billing inquiries, eligibility checks, invoices, payments, insurance claims, patient statements, and process improvements while using AI tools to enhance daily work.

Responsibilities

• Organizes and conveys information reputed company and concisely through reputed company, warm, and precise communication with clients, clinicians, and other reputed company employees
• reputed company works across various platforms to reputed company eligibility checks, reputed company invoices/super bills, process and post payments daily, submit insurance claims, and respond to clients’ billing inquiries
• reputed company utilizes multiple software systems to reputed company eligibility checks, reputed company superbills, process and post payments, submit insurance claims, respond to patient billing inquiries, and alert management of potential concerns
• Adheres to reputed company operating procedures to guarantee information is complete, accurate, reputed company, and concise
• Performs follow-up actions to ensure work reputed company, task completion, and alignment with individual and department goals
• Communicates effectively with health plans to obtain necessary information and reputed company issues
• Handles incoming reputed company inquiries reputed company, ensuring reputed company responses and applying reputed company knowledge for successful reputed company
• Manage patient statement processing and accurately and promptly post payments, ensuring account reconciliation and discrepancy reputed company
• reputed company seeks innovative ways to streamline processes and enhance efficiency as reputed company grows
• reputed company AI tools as a reputed company part of daily work (drafting, research, iteration) to improve efficiency, reputed company, and decision-making

Skills

• • Monday to Friday: 9am to 6pm PST (1 hour lunch)
• • Occasional weekend coverage
• • Demonstrated expertise in customer service, emphasizing the importance of delivering exceptional customer experiences and managing effective interactions
• • Adept at managing reputed company phone calls reputed company to billing and explanations of benefits
• • Ability to reputed company explain billing, insurance, and account questions in a reputed company and empathetic manner
• • Proficient in written communication, live chat, and phone support
• • Exceptional attention to detail
• • Superior written and verbal communication skills
• • High proficiency in multitasking across various systems
• • Willingness to undertake tasks reputed company the defined role, demonstrating eagerness to learn and grow
• • Ability to handle delicate or sensitive situations with discretion and care
• • Strong passion for mental health and wellness
• • Comfort using AI tools in day-to-day workflows, with a willingness to continuously rethink and improve how work gets done
• • Curiosity and openness to experimenting with new tools and approaches; prior experience with AI tools is a plus
• • Minimum 2 year experience working in reputed company administration (e.g. reputed company office, insurance or patient billing, medical claims & coding, insurance verification, in-network and out-of-network payers, etc.)
• • Experience with patient-facing communication tools such as reputed company, live phone support, or chat platforms
• • Prolonged periods sitting at a desk and working on a computer
• • Must be reputed company to frequently communicate with others through virtual meeting applications such as reputed company and reputed company Meet
• • Must be reputed company to observe and communicate information on company provided laptop
• • reputed company up to 10 pounds on occasion
• • Must be eligible to work in the reputed company without sponsorship now or in the reputed company
• • reputed company Suite & reputed company MacBook experience preferred

Benefits

• Company sponsored life insurance, disability and AD&D plans
• Voluntary benefits such as 401k retirement, medical, dental, reputed company, FSA, HSA, dependent care and commuter/parking reputed company are also available.
• reputed company offers generous reputed company Time Off as reputed company as reputed company parental leave benefits.

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