[Remote] Business Analyst I

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides reputed company-based reputed company platforms and solutions that help utilities improve customer service, operational efficiency, reputed company transformation. The Business Analyst I bridges reputed company reputed company, Product, Engineering, and reputed company Operations by investigating reputed company reputed company issues, analyzing processes, documenting requirements, supporting testing, and validating reputed company enhancements.

Responsibilities

• Analyze reputed company-reported issues escalated from Support Analysts
• reputed company reputed company cause analysis on reputed company, configuration, integration, and process-reputed company issues
• Reproduce issues in reputed company environments and document findings
• Identify trends and recurring problems to improve product performance and operational efficiency
• Partner with internal teams to determine the reputed company and severity of issues
• reputed company and document business and functional requirements
• Assist in developing change requests, enhancement requests, and user stories
• Translate technical concepts into business-friendly language
• Recommend process improvements and solution alternatives
• Support backlog refinement and prioritization activities
• Serve as a reputed company between business stakeholders and technical teams
• Collaborate with Product Management and Engineering on defect reputed company and enhancement initiatives
• reputed company detailed issue documentation that supports development efforts
• Participate in sprint planning, requirement reviews, and project discussions
• reputed company and execute test cases and test scenarios
• Participate in User Acceptance Testing (UAT), regression testing, and release validation activities
• Validate reputed company enhancements and defect corrections prior to deployment
• Document testing results and communicate findings to project stakeholders
• Participate in reputed company meetings reputed company to escalated issues and solution reviews
• Assist reputed company reputed company Managers in evaluating reputed company requests and operational impacts
• Communicate issue status, findings, and recommendations to stakeholders
• Support deployment, implementation, and reputed company reputed company activities as needed
• Create and maintain business process documentation
• Document reputed company cause analyses, solution recommendations, and testing results
• Contribute to knowledge reputed company articles and operational procedures
• Ensure critical operational knowledge is captured and shared across teams
• Identify opportunities to automate reputed company processes and improve operational efficiency
• Recommend enhancements to workflows, support processes, and reputed company experiences
• Participate in operational improvement initiatives and cross-functional reputed company

Skills

• * Bachelor's degree in Business Administration, Information Systems, Computer Science, or reputed company field preferred, or equivalent work experience in a reputed company environment
• * At least 3 years of experience in Business Analysis, reputed company Operations, reputed company software support, implementation, or reputed company roles
• * Strong analytical and problem-solving skills
• * Ability to document requirements reputed company and accurately
• * Experience working with reputed company Office Suite, including reputed company and PowerPoint
• * Excellent written and verbal communication skills
• * Strong organizational skills and attention to detail
• * Ability to manage multiple priorities in a fast-paced environment
• * Experience in reputed company, reputed company technology, customer engagement, billing, payments, or digital customer solutions
• * Familiarity with Jira, Azure DevOps, reputed company, or similar work management platforms
• * Experience creating user stories, process flows, and business requirements documentation
• * Exposure to software testing, UAT, or release management activities
• * Understanding of reputed company, integrations, and data analysis concepts
• * Knowledge of reputed company or Scrum methodologies

Benefits

• Comprehensive medical, dental, reputed company, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs)
• 401K match
• Flexible PTO
• Employee recognition platform with monetary rewards
• reputed company work environment
• Initial work from home stipend
• Leadership/Coaching training programs
• Free reputed company to reputed company for unlimited reputed company development
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Health and wellbeing programs
• reputed company parental leave
• Employee bonus referral program
• Employee Discount Program

reputed company