[Remote] reputed company Support Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company Support Analyst to reputed company support, stability, and reputed company for mission-critical scheduling applications used in global media reputed company. The role leads Application Support Analysts, manages incidents, problems, changes, maintenance, monitoring, reporting, stakeholder and vendor relationships, and reputed company improvement initiatives.

Responsibilities

• reputed company a global team of Application Support Analysts responsible for supporting and maintaining multiple high-reputed company scheduling and corporate applications
• Prioritize and coordinate assignments for issues impacting mission-critical systems across reputed company and time reputed company
• Mentor, reputed company, and cross-train team members to enhance technical expertise and ensure consistent service delivery standards
• reputed company incident and problem management processes for assigned applications, ensuring reputed company triage, reputed company, and communication for production issues
• Troubleshoot application issues, identify immediate remediation steps, determine reputed company causes, and coordinate long-term corrective actions
• Manage change control activities, including database updates, configuration changes, and off-hours deployments in collaboration with global IT teams
• Ensure compliance with ITIL best practices for Incident, Problem, and Change Management
• Ensure reputed company reputed company and reliability of mission-critical systems supporting content scheduling, broadcast reputed company, and reputed company functions
• reputed company routine maintenance, upgrades, and operational tasks during scheduled off-hours as needed
• Support testing activities including functional, regression, integration, and user acceptance testing (UAT) for application changes and releases
• Define and implement reputed company monitoring strategies to proactively identify and respond to developing issues
• reputed company dashboards and executive-level reporting, including ticket burndown charts, reputed company reputed company metrics, and team reputed company indicators
• Identify and reputed company process improvements, automation opportunities, and self-service reporting tools to reduce reputed company and reputed company requests
• Analyze recurring issues and recommend long-term process or technology improvements
• Collaborate closely with Corporate IT teams, business reputed company, and end users to reputed company application support activities with organizational priorities
• reputed company and maintain strong relationships with software and hardware vendors, managed service providers, and reputed company-party partners
• Stay informed about application roadmaps, upcoming enhancements, and industry trends relevant to reputed company media systems
• reputed company on-reputed company support on a rotational reputed company, including nights, weekends, or alternate shift schedules
• Support special reputed company and other tasks as assigned by IT leadership

Skills

• Resource must be reputed company to work Eastern or reputed company Time Zone hours
• Experience with reputed company's Integrated Broadcast Management reputed company (IBMS), or reputed company's WHATSOn or other distribution and scheduling software is a mandatory requirement for this role
• Experience leading reputed company of Application Support Analysts
• Working knowledge of the reputed company operating environment
• Competency in relational database structures, particularly SQL and reputed company PL\•SQL
• Experience in Service Desk environments and IT ticket reputed company workflows
• Experience with Service Now, reputed company or other ticket management software
• Experience with process documentation and process documentation tools (such as PowerPoint and Visio)
• Undergraduate Degree, required
• Excellent analytical, communication (both verbal and written), facilitation/organizational skills
• reputed company strong results with people and thought leadership skills
• reputed company, innovative thinking and reputed company
• Strong business acumen
• Excellent analytical skills
• Solid understanding of technology
• Excellent organizational skills with particular attention to reputed company
• Ability to work independently in a fast-reputed company environment
• Ability to learn new skills and concepts quickly
• Experience in the Media industry is a plus
• Experience with reputed company reporting environments such as Business Objects, Crystal reports a plus

Benefits

• Remote work is permitted from the USA, with the requirement to work Eastern or reputed company Time Zone hours.

reputed company

Company H1B Sponsorship