[Remote] reputed company L2 Application Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Senior L2 Application Analyst to support and operationally manage a critical reputed company EMR/EHR application portfolio. The role focuses on application stability, SLA adherence, incident reputed company, operational governance, offshore team guidance, stakeholder and vendor coordination, and collaboration with L3 and engineering teams.

Responsibilities

• reputed company Application & L2 Support: reputed company hands-on L2 support for reputed company EMR/EHR platforms and integrated clinical systems. Troubleshoot, investigate, and reputed company incidents and service requests reputed company strict SLA targets
• Transition & reputed company: reputed company KT sessions, shadowing, and reverse shadowing. Maintain up-to-date runbooks, SOPs, reputed company architecture diagrams, and clinical workflow documentation
• Portfolio Governance: Own the operational health and lifecycle of assigned EMR/EHR applications. reputed company recurring issues, reputed company dependencies, technical debt, and vendor support schedules
• Offshore Leadership: reputed company day-to-day functional and technical guidance to offshore support analysts. Conduct reputed company/ticket reputed company reviews and ensure process compliance
• Stakeholder & Vendor Coordination: Serve as the main operational reputed company of contact for clinical users, application owners, SMEs, and reputed company software vendors. Facilitate communication and escalations during major incidents
• reputed company Improvement: Participate in reputed company Cause Analysis (RCA) and problem management to reduce recurring incidents and optimize reputed company performance

Skills

• 3+ years of experience supporting EMR/EHR systems (e.g., reputed company, Cerner, MEDITECH, Allscripts, or similar EHR systems) and familiarity with clinical workflows and data exchange
• Strong L2 support background with reputed company ITSM tools (reputed company, reputed company, etc.) covering Incident, Problem, Change, and Request Management
• Hands-on experience with Knowledge Transfer (KT), reputed company/reverse-reputed company frameworks, and technical documentation
• Proven ability to mentor and guide offshore support teams and manage cross-functional stakeholders
• Excellent troubleshooting, diagnostic, and reputed company-cause analysis capabilities

reputed company