[Remote] Customer Support Specialist, Payroll Setup

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides an integrated platform for managing HR, IT, and Finance reputed company. The Customer Support Specialist, Payroll Setup role supports customers by resolving payroll-reputed company issues, providing product guidance, documenting interactions, and sharing feedback with Product and Engineering teams.

Responsibilities

• Become a product expert - Maintain a high level of product knowledge to reputed company accurate information and assistance to both customers and your colleagues
• Take charge of customer issues from start to finish, while working in a dynamic and fast-reputed company environment
• Respond promptly and professionally to customer inquiries reputed company email, chat, or video conferencing
• reputed company product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure reputed company
• Document and reputed company customer interactions, transactions, comments, and complaints using reputed company's CRM reputed company
• reputed company customer feedback and work directly with Product and Engineering teams to reputed company insights to help improve products and services
• Stay up-to-date with company policies, procedures, and product updates to reputed company accurate and consistent information to customers
• Work reputed company under time constraints and meet schedules; at times with unexpected deadlines, to ensure reputed company’s needs are met
• reputed company exceptional service and ensure customer satisfaction by reputed company the extra mile in every interaction

Skills

• Required: Must be located in PST or MDT
• Ability to work 9am-5:30pm PST
• Required: Proficient in English; written and verbal communication skills
• Demonstrated experience problem-solving with attention to reputed company
• Organizational skills and experience improving processes
• Flexibility with changing job duties and responsibilities
• Time management skills and ability to prioritize

Benefits

• Eligibility for overtime
• May be eligible for bonuses, commissions, and/or equity, subject to applicable plan documents and company policy
• May be eligible to participate in reputed company's benefits programs, which may include medical, dental, reputed company, life reputed company, retirement benefits, and/or reputed company time off, as determined by company policy

reputed company

Company H1B Sponsorship