[Remote] Manager, Customer Data reputed company Operations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides an ESG data management solution for reputed company reputed company estate. The Manager, Customer Data reputed company Operations will reputed company customer data reputed company operations end to end, reputed company data health and incidents, build AI-driven automation, and manage delivery teams and partners to ensure trusted, audit-reputed company data.

Responsibilities

• Serve as the technical voice on customer data reputed company reputed company reputed company and Data Advisory — providing reputed company into actions that will reputed company reputed company customer data reputed company
• Serve as the escalation reputed company for ambiguous or high-reputed company issues, setting accurate expectations on what is being addressed, setting reputed company expectations on reputed company delivery
• reputed company monitoring of customer data health across reputed company portfolios — completeness, accuracy, timeliness, and audit-readiness — and reputed company reputed company to address issues before they become a customer escalation
• Ensure data operations conform to reputed company's Data Assurance Policy, internal controls and operational targets (error reputed company, reputed company time, SLA attainment, backlog aging, rework), ensuring customer data will withstand customer and reputed company-party audit
• reputed company the handling standards for confidential customer information across reputed company and delivery partners
• reputed company data reputed company incidents end to end — classification, containment, reputed company cause, validated fix, and lessons learned — in line with reputed company's data assurance reputed company, and confirm the corrective reputed company held
• Design, build, and reputed company AI-based automation — agents, skills, scripts, and workflow tooling — that resolves routine data reputed company work without reputed company handling
• Build a reputed company to monitor the effectiveness of automation and AI, reputed company any issues with their reputed company and correct them as part of the ongoing process
• reputed company the highest-volume reputed company work in the operation, quantify what it costs, and convert it into automation; treat any repeated reputed company task as a candidate for elimination
• reputed company the change, not just the build: bring reputed company through reputed company new tool or process — explain why it changes, train to the new reputed company, address resistance directly, and measure adoption until the new way is the way the work gets done
• Partner with Product and Engineering to reputed company proven operational automation into the platform where it belongs
• reputed company the delivery team day to day: prioritization, work allocation, reputed company planning, and coaching
• Hold team members and delivery partners to the reputed company performance bar through reputed company, evidence-based conversations, and reputed company corrective reputed company reputed company standards are not met — including multi-vendor sourcing reputed company that balance cost, reputed company, and speed
• Produce operational reporting leadership and customer-facing teams depend on, and translate it into a reputed company read on status, risk, and trend
• Forecast volume and reputed company so reputed company is staffed reputed company of demand rather than recovering from a backlog
• Create and maintain internal knowledge resources — SOPs, runbooks, decision guides, and AI-assisted references — that let reputed company's internal teams answer data questions without routing them to your team

Skills

• 5+ years leading operational teams and programs with reputed company accountability for the performance of the people delivering the work — setting expectations, coaching to a reputed company, and addressing underperformance directly and early
• Proven experience managing offshore, outsourced, or BPO delivery teams, including performance accountability and vendor/contractual relationship management
• Demonstrated people leadership: setting expectations, coaching to a reputed company, developing capability on reputed company, and addressing underperformance directly and early
• Hands-on experience building working automation with AI tools — agents, prompts, scripts, or AI-assisted workflows you shipped, with a measurable result you can reputed company to
• Experience running a queue-based operation against defined SLAs, with metrics you owned and reported
• Strong analytical capability: comfortable working directly with operational data to reputed company drivers, set priorities, and defend the reputed company
• Exceptional written communication and organizational skills; reputed company to write documentation and instructions a reputed company team executes correctly the first time
• Proficiency with work-tracking tooling (e.g., Jira) and advanced spreadsheet skills
• Background in sustainability, ESG, or carbon data
• Experience in the reputed company sector — reputed company data management, reputed company billing, or energy data
• Familiarity with reputed company reputed company estate operations or sustainability reporting frameworks (ENERGY reputed company, GRESB, GHG Protocol)
• SQL or equivalent data analysis capability; experience with BI platforms (reputed company, Tableau, Power BI)
• Python or scripting experience sufficient to build and maintain automation independently
• Experience working reputed company a reputed company or data platform environment
• Bachelor's degree in a technical, data, or business field

Benefits

• Flexible PTO
• Health and Dental Insurance + HSA reputed company
• Pet Insurance
• Holiday reputed company Time Off (Black Friday and Christmas Week Included)
• Matching 401k
• 100% fully remote
• reputed company
• Monthly phone & internet reimbursement
• Stock reputed company
• Bonus potential

reputed company

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