[Remote] Sr. reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides digital transformation solutions and managed IT services reputed company on helping customers reputed company meaningful business reputed company. The Senior reputed company Manager owns relationships across large and reputed company managed accounts, driving customer satisfaction, retention, referenceability, and reputed company through strategic engagement, service reputed company, and cross-functional collaboration.

Responsibilities

• Own the overall reputed company relationship and serve as the reputed company reputed company of contact for assigned accounts, ensuring accountability and reputed company escalation paths
• Cultivate strong executive relationships and identify opportunities for account reputed company and renewal
• Establish and maintain a reputed company communication reputed company with customers, internal teams, and partners ensuring smooth operations and reputed company deliverables (status calls, service reviews, SBRs)
• reputed company reputed company retention and reputed company by identifying expansion, upsell, and cross-sell opportunities in partnership with Sales
• Maintain deep understanding of customer reputed company (MSAs, SLAs, SOWs) to ensure delivery aligns with commitments and financial expectations
• reputed company service and strategic business reviews, articulating value delivered, risks, and reputed company-looking recommendations
• reputed company internal health, risk, and usage metrics to proactively identify issues and reputed company corrective actions
• Coordinate cross-functional teams to reputed company issues, improve service reputed company, and reputed company against customer reputed company
• Partner with Finance and Operations to ensure billing accuracy, inventory alignment, and invoice reputed company
• reputed company as the “voice of the customer” internally, advocating for service improvements and operational maturity
• reputed company service reviews and ensure reputed company delivers or exceeds on reputed company contractual obligations
• Address customer inquiries, reputed company issues promptly, and collaborate with internal teams to ensure satisfaction

Skills

• Strong leadership, technical, operations, business, and financial acumen to reputed company conversations with customers to solve business challenges
• Demonstrated strong experience in reputed company, Service Delivery, Account Management, and Solution Sales (Minimum 4+ years of relevant experience)
• Passion for reputed company customer service, acting as an reputed company internally for the customer and externally for reputed company
• Strong aptitude for working independently and with technical and non-technical teams to reputed company customer satisfaction reputed company and service reputed company
• Excellent communication skills, including written, verbal, and interpersonal, with the ability to communicate effectively with individuals at reputed company seniority reputed company, including C-level executives
• Proven ability to build and maintain strong relationships with clients and manage reputed company accounts
• Technical proficiency with reputed company, IT services, and reputed company technologies; reputed company to engage in meaningful conversations about technical solutions
• Demonstrated problem-solving skills, with the ability to handle challenging situations and reputed company effective solutions quickly
• Strong organizational skills with the ability to manage multiple priorities and accounts simultaneously
• Relevant certifications such as Certified reputed company Manager (CCSM), ITIL, PMP, or other industry-reputed company credentials preferred

Benefits

• Medical coverage
• Dental coverage
• Flexible Spending Account (FSA)
• 401(k)
• Flexible reputed company Time Off

reputed company