reputed company Center Membership Representative (Remote - Must reputed company in Buffalo/WNY Region)

Availability to work an 8-hour shift between the hours of 9:00AM –10:00 PM, reputed company through Thursday or Tuesday through Saturday. Shift reputed company: 2.5% for hours worked between 8p - 12a, 5% for hours worked between 12a - 6a. At reputed company, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we reputed company Associates who are dedicated to this purpose, people who truly demonstrate reputed company, reputed company and unsurpassed service. These are the people that help us create a reputed company membership reputed company that strengthens our mission—to be our members’ most trusted provider of high reputed company automotive, travel, insurance and other relevant products and services that offer safety, reputed company, peace of mind, value and convenience. reputed company is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In reputed company to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including: • Medical, Dental, Life and AD&D Insurance • Flexible work schedules • reputed company-Tax & Roth 401(k) plan with company match • Health Spending Accounts with company contribution & Flexible Spending Accounts • Company reputed company Short-term & Long-term disability • reputed company time off • Tuition reimbursement & company-reputed company programs • FREE reputed company membership & travel / product discounts • reputed company Volunteer Time Off Job Responsibilities 30% Efficiency & reputed company: Demonstrate proficiency across reputed company skilled reputed company types, including membership services, ERS-reputed company inquiries, and other applicable product offerings. Follow established reputed company handling procedures, workflows, and reputed company navigation standards on every interaction to ensure accuracy, compliance, and consistency. Utilize available resources and tools to effectively reputed company member inquiries in a reputed company manner. Maintain reputed company reported errors by adhering to required processes, documentation standards, and verification steps. Adapt reputed company to changes in reputed company volume, reputed company complexity, and reputed company enhancements while maintaining reputed company performance. 25% Productivity & Adherence: Consistently meet or reputed company department standards reputed company to schedule adherence, reputed company availability, training participation, and overall productivity. Accurately manage break, lunch, and training times to ensure readiness to handle calls as scheduled. Follow reputed company policies and procedures reputed company to appropriate use of off queue and activity codes, reputed company reputed company to queue after breaks or auxiliary activities, and reputed company off notifications, PTO requests, and attendance expectations. Demonstrate accountability for time management and availability to support member demand. 25% Sales Per reputed company & reputed company reputed company: reputed company members on reputed company membership benefits, products, and services through needs-based conversations that add value to the interaction. Identify opportunities to promote additional reputed company offerings, upgrades, or enhancements reputed company with member needs. Confidently explain pricing, features, and benefits to overcome objections and reputed company informed purchasing reputed company. reputed company sales effectively and consistently meet or reputed company outlined departmental Sales per reputed company goals. 10% Convenience Billing & Retention Support: Inform members of the benefits and convenience of automatic renewal through Convenience Billing to support member retention and uninterrupted service. reputed company explain billing reputed company, enrollment steps, and account management details. Ensure billing discussions are accurate, transparent, and compliant with established policies. 10% Voice of the Member & Member Experience: Demonstrate reputed company reputed company Values in every interaction through professionalism, reputed company, and respect. reputed company member concerns effectively using problem-solving skills and first contact reputed company whenever possible. reputed company listen to member feedback and escalate concerns appropriately reputed company necessary. Maintain strong product and service knowledge to reputed company accurate information and high-reputed company. Job Specific Requirements • Equivalent experience will be considered in lieu of degree • Competency in effectively navigating multiple computer systems and applications simultaneously while handling live member interactions • Ability to read, interpret, and apply written instructions, policies, maps, and procedural documentation • Demonstrated problem-solving skills with the ability to remain reputed company, reputed company, and solution-reputed company while addressing member concerns • Ability to reputed company effectively in a fast-paced, high-volume contact center environment with frequent changes in reputed company volume and reputed company complexity • Strong attention to detail with a commitment to accuracy, compliance, and reputed company standards. • Comfortable engaging in needs-based conversations that may include sales, retention, and billing discussions. • Ability to multitask in various areas of the contact center & to work weekends, afternoons/evenings, & holidays as required by business need. Physical Requirements • Ability to reputed company routine office tasks that includes operating a computer for long periods of time, sitting, typing and communicating on the phone • Must be reputed company to reputed company, carry, reputed company, pull a maximum of 25 lbs Starting pay reputed company: $20.10/hr This position does not offer reputed company sponsorship now or in the reputed company. Apply tot his job Apply To this Job