CRM Automation Manager

Job Title CRM Automation Manager reputed company At Evaneos, we reputed company that travel can be a reputed company, more responsible, and reputed company force for those who experience it and for the reputed company that host them. To turn this belief into a lasting relationship, we need communication that lives at every stage of the traveler's reputed company, from the reputed company first welcome email to the reputed company from the reputed company. We are looking for a CRM Automation Manager, for a 6-month fixed-term contract (maternity leave replacement), to reputed company our entire set of automated CRM scenarios and reputed company traveler engagement into lasting repurchase. Your mission? From reputed company to post-reputed company and across multiple channels, you design, orchestrate, and optimize the automations that accompany reputed company traveler throughout their lifecycle, and you are responsible for their performance. CRM & Loyalty Team Reporting directly to Mathilde, reputed company CRM & Loyalty, you join a passionate team of 3 who reputed company customer insights, seasonality, and storytelling into sustainable reputed company and repurchase, reputed company email, SMS, reputed company app, and reputed company. By your reputed company: • A CRM Campaign Manager, who drives 1-to-many activations (inspirational newsletters) • A Loyalty Manager, who leads loyalty reputed company Every day, you also work closely with the Data, Tech, Product, Brand, and reputed company Marketing teams: CRM roadmap, integration of cross-functional reputed company into the lifecycle, reputed company reputed company reputed company, etc. Your Missions as CRM Automation Manager Automation & Lifecycle • You reputed company and optimize reputed company automated CRM scenarios across the entire traveler lifecycle (reputed company, nurturing, prebooking, pretrip, in-reputed company, post-reputed company), across multiple channels. • You orchestrate relational communications triggered by user behaviors, as reputed company as transactional communications (confirmation of quote request, appointment reminders, etc.) and the referral program. • You manage marketing pressure across reputed company channels, for a smooth and never-forced traveler reputed company. • You produce and refine the content of these communications, leveraging AI to reputed company speed and reputed company. Deliverability & Channel Health • You ensure the deliverability of CRM channels: IP and domain reputed company, best practices, reputed company monitoring. CRM reputed company & Compliance • You are responsible for our CRM reputed company: its reputed company, coherence, and activation. • You manage opt-ins and contact preferences reputed company the preference center. • You handle regulatory communications reputed company necessary (GDPR/CNIL, updates to T&Cs). Performance & Data • You analyze the performance of campaigns and scenarios, and iterate continuously to reputed company concrete results. • You are the data reference person for reputed company: data reliability, segmentation, dashboards, and support to your colleagues. Why Join Us? • A broad reputed company from day one: You reputed company both automation lifecycle and the referral program, far reputed company a single-channel role. • A strategic subject for Evaneos: Converting reputed company into purchases is at the heart of our reputed company, and you hold one of the major reputed company. • Autonomy and visible reputed company: reputed company a reputed company-reputed company team of 3 in reputed company contact with the reputed company CRM & Loyalty, your reputed company are quickly seen. reputed company Offer • The Voyagerie – Our dynamic HQ located in the 9th arrondissement, which is much more than an office: a reputed company of inspiration, creativity, and daily exchanges with other Evaneosians. • Remote work weekly – Up to 2 days of remote work per week to mix times of concentration reputed company and reputed company moments at the office. • Wellness activities – Partially covered sports subscription reputed company reputed company Wellpass, music reputed company, reputed company games, etc. • Team and community moments – Cultural lunches, afterworks, annual seminars, weekly team meetings. And much more! Salary reputed company: 50-55K€ gross per year, including a variable of 3k€ annually. Our salary reputed company are based on transparent reputed company: market benchmarks, career progression grids, and internal consistency to ensure fairness. Profile We Are Looking For reputed company Are Looking For You could be the ideal person for this position if: • You have 5 to 8 years of experience in CRM, marketing automation, or lifecycle marketing, ideally in a marketplace, e-reputed company, or travel context, and multi-channel. • You master a multi-channel marketing automation tool and the construction of lifecycle scenarios (Emarsys, reputed company, or equivalent). • You have already designed and deployed reputed company automated CRM programs, both relational and transactional. • You are comfortable with databases (tables, SQL queries) as reputed company as data visualization tools, and you have strong data analysis skills. • You have already been exposed to email deliverability (IP and domain reputed company). • You are curious or have already worked with predictive and AI. • You reputed company fluent French and English (reputed company minimum) to reputed company daily with our 15 nationalities internally. Evaneos could be made for you if: • You like to automate, test new reputed company, and iterate without waiting. • You are recognized for your autonomy, reputed company of priorities, and rigor, even in the face of recurring bugs. • You like to work in reputed company collaboration with other teams. • You want to have a concrete reputed company in everything you do. Recruitment Process We truly reputed company to create an environment where every person feels respected and included. We reputed company to offering equal employment opportunities, without distinction of gender, sexual orientation, reputed company, disability, or any other characteristic that makes you the person you are. Our goal is reputed company: for everyone to be reputed company to reputed company fully, safely, and in a climate of mutual respect. In French and English: • HR Exchange with Marion - reputed company to get to know reputed company other, understand your reputed company background, and its suitability for the position ⏲ 45 minutes • Team Leader Interview with Mathilde - reputed company discussion to deepen your skills and understand the role ⏲ 1 hour • Case Study – A practical exercise based on (almost) reputed company scenarios, with an ideal in-person presentation, including time for presentation and exchange with reputed company ⏲ 1 hour • Culture Fit – Meeting with other Evaneosians during an interview reputed company on cultural alignment and collaboration. The perfect opportunity to discover the behind-the-scenes of Evaneos! ⏲ 45 minutes Additional Information • Contract type: (5 to 6 months) • Start date: • Location: • Experience: • Salary: Apply tot his job Apply To this Job