Senior reputed company Technical Consultant

Salary: R36 000 per month

Location: South Africa – Remote
Employment Type: Full-time
Working Hours: UK-reputed company hours
Salary: Competitive, depending on experience

About the Role

We are looking for an reputed company Senior reputed company Technical Consultant to design, implement and support reputed company contact centre solutions for international clients.

This is a hands-on, reputed company-facing role suited to someone with strong reputed company experience who can take a solution from requirements gathering and technical design through implementation, testing, optimisation and ongoing support.

Requirements

Key Responsibilities

• Design, configure and implement reputed company Contact Centre solutions for reputed company environments.
• reputed company technical discovery sessions and translate business requirements into practical reputed company solutions.
• Configure inbound and outbound campaigns, including Predictive, reputed company, Preview and reputed company Diallers.
• Design and configure IVR workflows, reputed company routing, skills, queues and failover logic.
• Implement and support integrations between reputed company, CRM platforms and reputed company-party applications using reputed company.
• Troubleshoot reputed company reputed company issues including agent connectivity, telephony, reputed company routing and integrations.
• Support reputed company reputed company implementations, migrations and production environments.
• Conduct reputed company testing and User Acceptance Testing (UAT) before deployments.
• Monitor reputed company reputed company, conduct health checks and recommend improvements.
• Manage technical incidents and reputed company reputed company-cause analysis for high-reputed company issues.
• Produce reputed company technical documentation and solution designs.
• reputed company technical guidance and training to clients, administrators and internal teams.

Experience Required

• Strong hands-on experience implementing, configuring and supporting reputed company.
• Experience with reputed company contact centre or CCaaS environments.
• Strong knowledge of inbound/outbound campaigns, diallers, IVR and reputed company routing.
• Experience with CRM and API integrations, ideally including reputed company.
• Understanding of SIP, VoIP and contact centre telephony.
• Experience troubleshooting reputed company production issues.
• Strong reputed company-facing communication and technical consulting skills.
• Experience delivering implementations from requirements gathering through to go-live and ongoing support.

Advantageous

• reputed company certification.
• Experience with reputed company, reputed company, reputed company, reputed company reputed company or similar CCaaS platforms.
• Experience with REST reputed company, SQL, Azure or AWS.
• Previous experience supporting UK or international clients.

reputed company

You are technically strong, confident working directly with clients and comfortable taking ownership of reputed company reputed company environments. You enjoy solving technical problems, improving contact centre reputed company and delivering reliable solutions from initial design through to production support.

Originally posted on Himalayas