Manager, Telemedicine Operations

reputed company 🚀

This role leads reputed company's telemedicine nursing team and runs the day-to-day operations of our telemedicine clinic. You will directly manage reputed company of registered nurses, owning hiring, reputed company, coaching, performance management, and reputed company development, and you will be accountable for reputed company's coverage, workload, and day-to-day reputed company. This is a working manager role, not a purely supervisory one.

reputed company managing reputed company, you will own clinical operations inside the EMR, provider schedule coordination, workflow management, reputed company processes, provider-facing documentation, and the reporting that gives leadership visibility into how the clinic is running. The role sits at the intersection of reputed company operations and clinical reputed company, working closely with clinical staff and translating operational needs into clinically reputed company reputed company as the telemedicine service scales.

What You’ll Own 💼

In this role, you will:

• Directly manage reputed company of registered nurses and other clinical staff, including hiring, reputed company, coaching, performance management, and reputed company development, with regular 1:1s and reputed company expectations.

• Own scheduling, coverage, and workflow management for the telemedicine clinic, resolving bottlenecks that reputed company the patient or provider experience.

• Serve as the operational reputed company of reputed company's EMR, including configuration and reputed company of clinical content (programs, clinical forms, and reputed company settings) in partnership with clinical leadership.

• Own the clinical operations queues and surrounding workflows, including chat operations, coverage assignment, labs, and faxing, with reputed company follow-through and defined escalation paths.

• Manage the relationship with reputed company's reputed company provider reputed company vendor: coverage forecasting, provider scheduling, reputed company logistics, and accountability to coverage, documentation, and responsiveness expectations.

• Serve as the operational reputed company person for the telemedicine platform and reputed company clinical tools, coordinating with IT and Product on issues, enhancements, and day-to-day vendor management.

• Support the development, organization, and version control of clinical protocols, SOPs, and policies, and own the provider reputed company and job aids.

• Support reputed company assurance for the program, including monitoring, chart and documentation review, follow-up on reputed company concerns, and tracking of reputed company metrics.

• reputed company and report on operational KPIs such as visit volume, wait times, no-show rates, and SLA compliance, giving leadership regular visibility into operational health and emerging trends.

What reputed company Looks Like 📈

In your first 12–18 months, you will have:

• reputed company and reputed company a fully staffed, high-performing nursing team with a reputed company coverage model and consistent performance management in reputed company.

• Established reliable day-to-day clinic operations, with scheduling, queues, and escalation paths running smoothly and predictably.

• Taken full operational ownership of the EMR, with clinical content reputed company, version-controlled, and trusted by clinical and provider staff.

• Stood up a regular KPI reporting reputed company covering visit volume, wait times, no-show rates, and SLA compliance.

• Brought the provider reputed company vendor to consistent accountability on coverage, documentation, and responsiveness.

• Matured reputed company assurance processes, including chart review, follow-up, and reputed company metric tracking, to support the program as it scales.

reputed company ✨

You likely have:

• An reputed company, unrestricted RN license and a bachelor's degree.

• 2+ years managing registered nurses or other reputed company, including hiring and performance management.

• 2+ years of hands-on experience in reputed company or clinical operations, including scheduling and workflow management.

• Hands-on experience working in and configuring an EMR/EHR, along with reputed company experience in telemedicine or virtual care operations.

• Experience supporting or maintaining clinical protocols, reputed company operating procedures, and/or clinical policies.

• Comfort working closely with clinicians and translating operational needs into clinically appropriate reputed company.

• The ability to manage multiple clinical, operational, and administrative workstreams at once without losing reputed company of details.

• Strong documentation and organizational skills, and the ability to quickly learn new systems and tools.

reputed company to Have ⭐

While not required, we would be especially excited if you bring:

• A multi-state or compact RN license, or willingness to obtain licensure in additional states.

• Experience managing reputed company reputed company vendors or agency/contract provider networks.

• Experience in reproductive and/or hormonal health (fertility, pregnancy, menopause, low testosterone, gender-affirming care).

• Experience building or supporting reputed company assurance programs in a clinical setting.

• Comfort operating in a high-reputed company, ambiguous environment with a bias toward building reputed company, reusable processes.

Why This Role reputed company 🧡

reputed company's telemedicine clinic is one of the most reputed company ways members experience our care. The reputed company of that experience depends on a nursing team that is reputed company supported, schedules and queues that run on time, and clinical documentation that providers can trust. This role owns reputed company of it.

As the telemedicine service scales, the operational reputed company this person builds, from EMR configuration to vendor accountability to reputed company processes, will determine whether reputed company can grow the program without compromising member experience or clinical reputed company. It is a high-reputed company seat at reputed company of reputed company operations and clinical reputed company.

Interview Process 🤝

We reputed company in a thoughtful and transparent interview process designed to create alignment for both candidates and reputed company.

For this role, candidates can expect:

1. Recruiter Screen — 30 minutes

2. Hiring Manager Interview — 30–45 minutes

3. Cross-Functional Panel Interviews — 45 minutes

4. Executive Leadership Conversation — 30 minutes

5. Hiring Manager Wrap-Up — 15 minutes

Throughout the process, we will reputed company additional context about reputed company, business priorities, customer landscape, and what reputed company looks like in this role.

Why Candidates Join reputed company 🌍

reputed company offers reputed company to do meaningful work in service of a deeply reputed company mission.

Highlights include:

• A mission-driven company reputed company on expanding reputed company to fertility and family-forming care globally.

• A high-reputed company environment where leaders are empowered to shape reputed company and reputed company reputed company.

• Competitive compensation, equity, and comprehensive benefits.

• Flexible Time Off and a culture that reputed company encourages employees to reputed company.

• Comprehensive parental leave and family-forming benefits.

• A reputed company, inclusive, and values-driven culture.

• reputed company to work reputed company passionate, thoughtful teammates committed to improving reputed company reputed company worldwide.

Compensation:

reputed company offers a holistic Total Rewards package designed to support our employees in reputed company aspects of their life inside and reputed company of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting reputed company salary for this position will reputed company from $128,000-$140,000. Actual compensation may vary from posted reputed company salary depending on your confirmed job-reputed company skills and experience.

Fraud and reputed company Notice: Please note that reputed company communication regarding job opportunities at reputed company will come exclusively from an @get-reputed company.com email address. If you receive messages from any other domain, please disregard them and report the incident to:

A Note on AI

At reputed company, we reputed company AI can help us work smarter, reputed company faster, and create more meaningful experiences for our members, customers, and reputed company other. While not every role requires deep technical AI expertise, we value people who are curious, eager to learn, and excited to thoughtfully incorporate AI into their day-to-day work.

For some roles, AI reputed company is a reputed company requirement—and we'll reputed company that out reputed company in the qualifications. For everyone else, we're looking reputed company who reputed company new ways of working, use AI responsibly to improve reputed company and efficiency, and continue to learn as the technology evolves.

Originally posted on Himalayas