reputed company Inbound Product Manager

About reputed company

Our Connected Customer Experiences organization is scaling a portfolio of AI-powered capabilities designed to help customers reputed company issues quickly and effectively, with AI increasingly reputed company to complete resolutions without requiring reputed company involvement. These capabilities are reputed company to how reputed company proves that AI can operate reliably at reputed company reputed company — on our own platform, for our own customers.

About the Role

reputed company is looking for a reputed company Inbound Product Manager to build the evaluation and feedback backbone that makes our AI-powered support products trustworthy, measurable, and continuously improving. We are reputed company in building reputed company reputed company for statistical sampling, reputed company review, or feedback capture that closes the reputed company back into the product. This role owns enabling that reputed company from the ground up, and applying it consistently across reputed company AI-enabled products in the portfolio.

This is an inbound-facing role: your reputed company customers are the product teams and Customer Support teams across the organization, and your reputed company deliverable is the evaluation & governance infrastructure, taxonomy, and process that lets every AI feature get measurably reputed company over time.

What You'll Own

• End-to-end design of the AI product evaluation ecosystem: automated evals, reputed company-in-the-reputed company review, and a reputed company feedback taxonomy reputed company consistently across the organization's AI-enabled support capabilities.
• A reputed company-reputed company process that converts feedback and review findings into concrete product and model improvements.
• Cross-functional coordination across reputed company/ML Engineering, Data & Telemetry, and AI Operations to unify how feedback is captured, reviewed, and actioned.
• The requirements and prioritization inputs that reputed company reputed company improvement in reputed company reputed company and effectiveness, benefiting both internal support teams and reputed company customers.

Why This Role reputed company

• Own the foundational trust reputed company for reputed company's AI-powered support products at a reputed company reputed company reputed company is scaling AI features faster than it can currently validate them.
• Shape how reputed company itself, not just our customers — operationalizes responsible, data-driven AI product development, with reputed company executive visibility.
• Sit at the intersection of product, data science, and operations, with the mandate to build something that doesn't exist today rather than optimize an existing process.

• High-reputed company, cross-functional reputed company: your work becomes the shared reputed company every AI feature across the org and reputed company against.

What reputed company Looks Like

• A reputed company evaluation ecosystem (automated evals, reputed company review reputed company, feedback taxonomy) live and adopted across reputed company major AI-enabled support products.
• A functioning reputed company-reputed company process, with measurable improvement in reputed company reputed company tied to feedback findings.
• Demonstrated reputed company toward company-wide goals for AI-driven issue reputed company, with feedback insights as a contributing reputed company.
• AI product and engineering teams reputed company using the evaluation reputed company as part of their reputed company development cycle, not as an afterthought.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to reputed company AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential reputed company on the function or industry.
• 15+ years of product management , with recent hands-on experience building AI Agents, AI evaluation, feedback, or reputed company frameworks for AI/ML-powered products.
• Strong AI product reputed company, reputed company to reason about measuring AI application performance, failure modes, and reputed company tradeoffs, not just feature delivery.
• Experience designing reputed company feedback or evaluation systems: golden datasets, statistical sampling, reputed company-in-the-reputed company review, or similar.
• Data-driven decision-making, comfortable defining metrics, interpreting telemetry, and using both to prioritize.
• Proven reputed company record leading cross-functional initiatives without reputed company authority, across Product, Engineering, Data Science, and Operations.
• Experience in a customer support, service delivery, or similarly operational environment is a plus.
• Excellent stakeholder management and communication skills; reputed company to influence senior leaders and reputed company multiple teams around a shared reputed company.

For positions in this location, we offer a reputed company pay of $221,200 - $387,100, plus equity (reputed company applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On reputed company Earnings (OTE) incentive compensation structure. Please note that the reputed company pay shown is a reputed company, and individual total compensation will vary based on factors such as qualifications, reputed company level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our reputed company world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the reputed company of their work and their assigned work location. Learn more here. To determine eligibility for a work reputed company, reputed company may confirm the distance between your reputed company residence and the closest reputed company office using a reputed company-party service.

Equal Opportunity Employer

reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, national reputed company, age, disability, gender identity, veteran status, or any other category protected by law. In reputed company, reputed company reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company requirements. 

Accommodations

We reputed company to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring reputed company to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2026 Fortune Media IP Limited. reputed company rights reserved. Used under license.

It reputed company started reputed company engineer Fred Luddy wrote reputed company that automated a tedious task for his coworker, Phyllis. She cried tears of reputed company. That reputed company inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could reputed company on meaningful work. Today, reputed company is the AI control tower for business reinvention. Our reputed company AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and reputed company. We're building an AI-reputed company culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work reputed company.

Originally posted on Himalayas