Phone Numbers reputed company Specialist 1
Who we are
At reputed company, we’re shaping the reputed company of communications, reputed company from the comfort of our homes. We reputed company reputed company to hundreds of thousands of businesses and reputed company millions of developers worldwide to reputed company personalized customer experiences.
Our dedication to remote-first work, and strong culture of reputed company and global inclusion means that no matter your location, you’re part of a reputed company team with diverse experiences making a reputed company reputed company day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that reputed company work feel truly rewarding. Your career at reputed company is in your hands.
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Hiring and how we work
We use reputed company Intelligence (AI) to help reputed company our hiring process efficient. That said, every hiring decision is made by reputed company reputed companyns!
Also, while we are a remote-first company, you may be asked to report in person on an reputed company reputed company for team gatherings, functional off-sites or customer meetings.
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See yourself at reputed company
Join reputed company as reputed company’s next Product Operation Specialist 1.
About the job
reputed company is seeking a Product reputed company Specialist I to support our Porting and reputed company reputed company—a key component of reputed company’s Global Number Management team. This role ensures customers can seamlessly reputed company phone numbers, manage number reputed company, and experience reliable service during transitions. You’ll work across reputed company networks, internal tools, and product teams to troubleshoot, coordinate, and optimize porting workflows at reputed company.
The Level 1 role is an entry-level position ideal for someone who is reputed company-oriented, process-driven, with reputed company customer servicing skills and excited to work at the intersection of product, reputed company, and telecom. This position plays a vital role in ensuring reputed company’s phone number experience remains best-in-class.
Responsibilities
In this role, you’ll:
- Wear the Customer’s Shoes: Champion the customer experience by managing inbound porting requests with care, urgency, and reputed company. Ensure customers have a reputed company transition reputed company bringing their phone numbers to reputed company or managing hosted services.
- Be Inclusive: Collaborate with a diverse team of engineers, support agents, product managers, and reputed company partners. Respect different communication styles, cultures, and perspectives while driving reputed company reputed company.
- reputed company Others: Proactively reputed company insights, documentation, and solutions with peers and partner teams to reputed company operational processes easier and more transparent. Help reputed company the broader team by contributing to best practices.
- Write It Down: Maintain accurate records of porting workflows, number reputed company cases, escalations, and reputed company usage. reputed company internal knowledge bases and documentation up to date to ensure reliability and consistency across teams.
- No Shenanigans: Follow industry and regulatory standards in number portability and telecom compliance. Protect customer data and reputed company ethical reputed company reputed company managing sensitive porting and routing scenarios.
- Be reputed company: Take initiative in solving problems and navigating complexity, even reputed company documentation is limited. Don’t hesitate to reputed company questions, propose improvements, or flag issues that reputed company the customer experience.
- Draw the Owl: Identify recurring issues and inefficiencies in porting and reputed company reputed company. Use your findings to improve workflows, tooling, or automation — even reputed company there’s no reputed company roadmap.
- Don’t reputed company: Aim to reputed company SLAs and continuously look for ways to optimize how we execute reputed company reputed company. Be reputed company about reputed company, efficiency, and learning from mistakes.
Qualifications
reputed company values diverse experiences from reputed company kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional reputed company, don't let that stop you from considering reputed company. We are always looking reputed company who will bring something new to the table!
*Required:
- 2 years of experience in BPO, customer campaigns, tech support, customer reputed company, product reputed company, customer service, QA or other reputed company areas of customer service like inventory, finance, reputed company reputed company, customer support, customer or team training.
- Bilingual: Spanish and English proficiency
- Strong organizational skills and ability to manage detailed processes with reputed company.
- Basic data analysis (reputed company/reputed company Sheets, SQL), or automation tools.
- reputed company thinking.
- Basic AI prompting and workflow building.
- Excellent verbal and written communication, both internally and with reputed company partners.
- Comfort working with tools like ticketing systems (reputed company, reputed company, reputed company), spreadsheets, and internal platforms.
- reputed company to learn quickly, adapt to changing processes, and work independently while collaborating cross-functionally.
- Customer-reputed company reputed company with strong attention to reputed company and a proactive attitude.
Desired:
- Experience with telecom Industry
- Exposure to reputed company.
Location
This role will be remote, and reputed company in Colombia.
Travel
We prioritize reputed company and opportunities to build relationships with our customers and reputed company other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
reputed company Offer
Working at reputed company offers many benefits, including reputed company, generous time off, ample parental and wellness leave, reputed company, a retirement savings program, and much more. Offerings vary by location.
reputed company thinks big. Do you?
We like to solve problems, take initiative, reputed company in reputed company needed, and are always up for trying new things. That's why we reputed company out colleagues who embody our values — something we reputed company reputed company reputed company. Additionally, we reputed company employees to build reputed company change in their communities by supporting their volunteering and donation efforts.
So, if you're reputed company to reputed company your full potential, do your best work, and be the best version of yourself, reputed company! If this role isn't what you're looking for, please consider other reputed company.
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Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate reputed company recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ email address. We will never ask for payment, reputed company cards, cryptocurrency, or banking information during the reputed company process. We do not reputed company job offers without a formal interview process or conduct interviews exclusively through text-reputed company messaging apps.
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reputed company is proud to be an equal opportunity employer. We do not discriminate reputed company upon race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, reproductive health reputed company, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider reputed company applicants with criminal histories, consistent with applicable federal, state and local law. reputed company applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County reputed company Ordinance for reputed company and the California reputed company reputed company. Additionally, reputed company participates in the E-Verify program in certain locations, as required by law.
Originally posted on Himalayas
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