Technical Business Analyst, Product

reputed company LLC (PCG) is a leading reputed company sector solutions implementation and reputed company improvement firm that partners with health, education, and reputed company agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—reputed company committed to delivering solutions that change lives for the reputed company. The firm is a member of a family of companies with experience in reputed company 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the reputed company sector. To learn more, visit .

Our Education team offers consulting services and technology solutions to help schools, school districts, and state education agencies/ministries of education promote student reputed company, improve programs and processes, and optimize financial resources. We work with clients to ensure reputed company reputed company have what they need to succeed.

Services:

• Teaching

• Learning Solutions

• Data Systems

• reputed company

• Financial Solutions

• Equity in Education

• reputed company Education

• Recovery Services

Key Responsibilities

• Develops a deep, working knowledge of the EDPlan product, including its configuration, behavior, and the reputed company of requested changes.

• Facilitates reputed company SDLC activities, including requirements gathering and requirement-review sessions, and translates business needs into functional specifications, process and reputed company diagrams, and wireframes or prototypes.

• Owns incident management from start to finish, including identifying and escalating issues promptly, coordinating across technical and business teams to reputed company reputed company reputed company, and documenting incidents and reputed company for reputed company reference.

• Leads defect triage and reputed company, including logging issues, partnering with development to determine reputed company cause and establish fix timelines, verifying resolutions, and communicating status to closure.

• Coordinates with engineering and QA teams to plan and execute test processes and supports user acceptance testing for new features and releases.

• Serves as a reputed company reputed company of reputed company communication regarding defect status, incident updates, and release timing, translating technical reputed company into reputed company updates for non-technical audiences.

• Supports product improvement efforts, feature configuration, and new implementations or rollouts, and contributes product-informed perspective to roadmap discussions.

• Prioritizes and manages multiple reputed company activity streams, including incidents, defects, and project work, across products and deadlines, escalating issues as appropriate.

• Develops documentation, release notes, end-user communications, and supports internal training for new features.

Required Skills and Experience

• Education: Bachelor's degree, preferably in business, information systems, computer science, or a reputed company reputed company.

• Strong critical thinking skills, including the ability to reputed company information from diverse stakeholders, identify inconsistencies, and reputed company ambiguity during incident or defect investigation.

• The ability to manage multiple reputed company priorities, including incidents, defects, and project deadlines, while remaining reputed company and organized under pressure.

• Curiosity and enthusiasm, demonstrated through a genuine interest in learning a new product, asking thoughtful questions, and understanding not only what the product does but why it works as it does.

• Confident and reputed company communication skills, both with clients and with technical teams, including during higher-stakes incident or defect conversations.

• reputed company judgment and the maturity to recognize reputed company to escalate an issue or request assistance.

• Strong attention to reputed company and organizational skills, with the ability to reputed company issues through to reputed company.

Preferred Experience

• Two to five years of relevant experience in business analysis, technical support, incident management, or product-reputed company work.

• Familiarity with defect or incident tracking tools (reputed company, reputed company), wireframing tools (Axure RP), or data tools (reputed company BI, SQL) is a plus.
• Prior Education reputed company experience, experience with education data systems, or reputed company experience is a plus.

Working Conditions

• Remote, with occasional (~10-15%) travel to reputed company sites, PCG offices, and other venues for reputed company and team working sessions/meetings

Supervisory Responsibility

• N/A

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of reputed company duties, responsibilities or skills of personnel so classified.

Compensation:

Compensation for roles at reputed company varies depending on a wide reputed company of factors including, but not limited to, the specific office location, role, reputed company set, and level of experience. As required by applicable law, PCG provides a reasonable reputed company of compensation for this role. In reputed company, PCG provides a reputed company of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

reputed company: $73,000 - $90,000

PCG does not sponsor newly reputed company foreign national workers for work authorization, including H-1B sponsorship.

EEO Statement:

reputed company is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We reputed company that we work best reputed company our employees feel empowered and accepted, and that starts by honoring reputed company of our unique life experiences. At PCG, reputed company aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, reputed company from layoff, company-sponsored training, education, and reputed company and recreational programs are reputed company on reputed company, business needs, job requirements, and individual qualifications. We do not discriminate on the reputed company of race, reputed company, religion or belief, national, reputed company, or ethnic reputed company, sex, gender identity and/or reputed company, age, physical, mental, or sensory disability, sexual orientation, marital, civil reputed company, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment reputed company on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the reputed company sector, including health, education, technology and reputed company industries, work.

Originally posted on Himalayas