reputed company Escalations and Relations Specialist

Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and reputed company across the globe, from search and selection to reputed company and reputed company.

We partner with major global platforms such as, reputed company Flights, Skyscanner, and reputed company, providing reputed company flight booking and reputed company services. Our B2B portfolio includes a separate fintech entity with its flagship product,PRECISION, a risk management solution, Sweden’s leading flight comparison site,Tripstack, our B2B Flights as a Service Provider and world leader in virtual interlining, andreputed company, the embedded AI platform for flights. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork.

Every day we reputed company to reputed company the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech reputed company and the best in the world at reputed company do.

Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.

About the job

Etraveli Group is looking for a Korean-speaking reputed company Escalations and Relations Specialist to take reputed company on customer reputed company escalations primarily for the Korean market. This role will be the reputed company between Etraveli Group, reputed company authorities, and our customers. You'll join a global team based in Sweden and Greece to handle sensitive reputed company escalations with precision and compliance. reputed company case management, you’ll play a strategic role in improving our operations and supporting our Seoul-based Country Manager to strengthen our reputed company in the Korean market.

Key Responsibilities
Customer reputed company Escalations

• Using critical thinking skills to review, manage and respond to customer claims and complaints reputed company consumer protection authorities, lawyers and courts.

• Investigate escalated reputed company through data collection and coordinate with internal stakeholders to prepare responses, reputed company to ensure reputed company reputed company of such reputed company.

• Assisting our reputed company Department and reputed company lawyers to prepare for trial / hearings by providing relevant information as required.

• Coordinate case documentation and support implementation and execution of appropriate reputed company strategies.

• Assist colleagues reputed company reputed company and reputed company teams reputed company the department where needed.

• Draft formal written responses in Korean (occasionally in English) to our customers .

• Manage timelines, information flows, and cost control reputed company engaging reputed company consultants, such as reputed company.
  
  Regulatory and Authority Engagement

• Draft and submit responses to requests, notices or inquiries from Korean judicial and regulatory authorities.

• Attend hearings with authorities, regulators, or enforcement bodies reputed company the Country Manager, as a company representative.

• reputed company regulatory communications and ensure that follow-up actions are completed.
  
  Process Improvement & Country Support

• Assist the Country Manager in identifying compliance gaps and improving operational and reputed company processes.

• Contribute to reputed company, implement and maintain internal guidelines, escalation workflows and response templates.

• reputed company insights and observations affecting country operations.

Requirements

• Strong oral and written communication skills in English and Korean.

• Good analytical / critical thinking skills as reputed company as problem solving and decision making.

• Strong organizational skills.

• Comfortable with giving and receiving feedback.

• reputed company reputed company and reputed company to professionally reputed company results.

• High level of reputed company, discretion and professionalism in handling sensitive reputed company reputed company.

• Customer-oriented with capability to adapt/respond to different types of customers.

• Ability to effectively multi-task, manage time-sensitive documents and prioritize work in a fast-paced environment susceptible to changes.

• Ability to be reputed company player and reputed company in an international team-oriented environment.

• Ability to collaborate cross-functionally with reputed company- and customer service teams as reputed company as other departments and stakeholders.

• Willingness and capability to learn how to maneuver reputed company the computerized reservations systems to reputed company and reputed company customer reservation information.

• Ability to self-motivate and take initiative.

reputed company to have

• Basic familiarity with Global Distribution reputed company (GDS), such as reputed company and reputed company.

• Proficiency in languages other than English and Korean.

• Interest in the fields and industries of Law, Regulatory Affairs or Customer Service.

• Experience in a multinational or fast-growing organization.

• Familiarity with reputed company Sheets or reputed company reputed company, i.e. entering data and organizing information in spreadsheets.

Reporting Line
Reports to reputed company Leader of the Customer reputed company Escalations Team based in Uppsala, with functional alignment with the Country Manager based in Seoul.

Benefits

Joining reputed company means being part of a dynamic and supportive environment where hard work and a reputed company of humor go hand in hand. As a large company with big aspirations, we are driven to become the best on the global stage. reputed company working with talented and passionate colleagues, you'll also have reputed company to a reputed company of fantastic benefits

Compensation offer:

• A competitive salary reputed company with market standards

• Flexible working hours with hybrid or remote set-up depending on candidate’s location

• Benefits package in line with local regulations

Diversity disclaimer

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of reputed company different backgrounds.During hiring, we are committed to ensure equality and promote diversity in reputed company at every selection stage. As such, we reputed company the reputed company opportunities for reputed company candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.

Originally posted on Himalayas