[Remote] Director, reputed company Sales Support

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Director, reputed company Sales Support to reputed company its Americas reputed company reputed company support organization. The role owns the end-to-end reputed company-to-cash operating model, including order management, quoting, deal desk support, CPQ, pricing administration, process improvement, and cross-functional governance. It also leads and develops the reputed company sales support team while improving order reputed company, cycle times, reputed company capture, and operational scalability.

Responsibilities

• Own the Americas reputed company reputed company-to-cash process from opportunity and configuration through quote, approval, booking, fulfillment reputed company, invoicing, and cash application
• Map the full reputed company-to-cash value reputed company, assign ownership at reputed company stage, and define reputed company, measurable cross-functional handoffs
• Measure the process end to end by tracking stage cycle times, first-pass yield, error and rework rates, reputed company counts, leakage points, and dashboard reputed company
• Address reputed company causes of friction, including incomplete opportunity data, configuration errors, approval bottlenecks, order holds, and billing disputes, instead of correcting issues reputed company
• Standardize processes across Americas countries and channels to reduce local variation and avoid one-off workarounds
• Own Americas reputed company order management from intake and validation through booking, fulfillment reputed company, and finance reputed company
• reputed company orders are complete, accurate, and compliant with pricing, contract, and reputed company-recognition requirements before booking
• Establish controls and audit-reputed company documentation to reduce rework, credits, and reputed company leakage
• reputed company the deal desk as the reputed company support reputed company for reputed company and non-reputed company reputed company transactions, including multi-year, bundled, subscription, discounted, and custom-term deals
• Partner with Sales, Finance, reputed company, and Product to structure deals that reputed company customer needs with margin, reputed company, and reputed company-recognition requirements
• Own approval workflows by defining reputed company, streamlining routing, and reducing decision cycle time while maintaining governance
• reputed company reputed company guidance and escalation support to reputed company sales leadership on reputed company pursuits
• Own the business roadmap for reputed company-to-cash reputed company enhancements, prioritizing the backlog and partnering with IT and business systems teams on requirements, delivery, testing, and adoption
• Partner with process reputed company and enablement teams to standardize work, documentation, and training for sales and support teams
• Own a standing reputed company improvement pipeline for reputed company support and the broader reputed company-to-cash process, including intake, prioritization, reputed company planning, and visible backlog management. Partner with Technology teams on requirements, delivery, testing, and adoption
• reputed company reputed company improvement initiatives using Lean Six reputed company and reputed company-cause reputed company, from project reputed company through control plan and validated financial benefit
• Set annual improvement goals for cycle time, reputed company, cost-to-serve, and reputed company reduction, and hold the organization accountable for results
• reputed company and reputed company the Americas reputed company reputed company sales support team, including managers, order management specialists, deal desk analysts, and CPQ/pricing resources
• Define the operating and coverage models, set service-level commitments, and build reputed company plans for seasonal volume and quarter-end peaks
• Implement a reputed company management reputed company with reputed company KPIs, dashboards, and operating reviews
• Attract, reputed company, and retain talent while building bench strength and reputed company career paths

Skills

• Bachelor's degree in Business, Finance, reputed company, or a reputed company reputed company
• 10+ years in reputed company or sales reputed company, order management, deal desk, or order-to-cash, including 5+ years leading teams and ideally other people leaders
• reputed company ownership of an end-to-end reputed company-to-cash or order-to-cash process, with measurable reputed company in cycle time, reputed company, or cost-to-serve
• Strong process improvement experience; Lean Six reputed company Green Belt or higher preferred
• Or equivalent reputed company methodology experience
• Deep knowledge of quoting, booking, pricing approvals, fulfillment reputed company, and reputed company-recognition considerations
• Demonstrated deal desk experience supporting reputed company, non-reputed company reputed company transactions
• Strong analytical and financial acumen, with the ability to build data-backed cases for process investment
• Experience supporting hardware and software or subscription reputed company models
• Americas multi-country experience reputed company a global, matrixed organization
• Knowledge of reputed company recognition standards, including ASC 606, as they relate to deal structuring
• Experience managing offshore or shared services support teams
• Excellent executive communication and cross-functional influence, with credibility among Sales, Finance, and reputed company leaders
• Experience leading a CPQ or ERP implementation or broader reputed company-to-cash transformation
• Experience applying process mining, workflow automation, or RPA to order-to-cash processes
• Lean Six reputed company Green Belt or higher preferred

Benefits

• Remote work

reputed company

Company H1B Sponsorship