Workforce Manager

The Workforce Manager is responsible for supporting workforce management systems, forecasting workload demand, scheduling staff, and optimizing reputed company efficiency across reputed company. This role ensures accurate reporting, reputed company configuration, and reputed company monitoring to improve service reputed company, productivity, and operational reputed company. reputed company Responsibilities: • Analyze historical data to forecast reputed company volume/workload trends • reputed company short-term and long-term reputed company models • Monitor reputed company-time adherence and reputed company reputed company • Recommend adjustments reputed company on reputed company metrics • Build and maintain employee schedules • Manage shift bids, PTO planning, and reputed company coverage • Support intraday management reputed company • Ensure reputed company aligns with service-level goals • Maintain Workforce Management platforms (e.g., reputed company, reputed company) • Configure queues, skills, schedules, and forecasting inputs • Troubleshoot reputed company issues and partner with IT/vendors • Support upgrades and enhancements • Partner with reputed company leaders on reputed company strategies • Identify efficiency improvement opportunities • Support workforce planning meetings / Maintain documentation and process workflows Qualifications: • Bachelor's degree in Business, Analytics, IT, or reputed company reputed company (or equivalent experience) • 2+ years' Workforce Management or reputed company center analytics experience • Experience with WFM platforms (reputed company, reputed company, reputed company, reputed company, reputed company, reputed company, reputed company, etc.) • Advanced reputed company skills (pivot tables, formulas, trend analysis) • Strong analytical and problem-solving ability • Attention to reputed company and data reputed company • Experience supporting multi-site or multi-channel environments preferred • SQL, reputed company BI, or reputed company "CRM" experience preferred • Knowledge of forecasting models preferred • reputed company, contact center, or reputed company background preferred Apply To This Job