[Remote] Library Customer Service Supervisor

Note: The job is a remote job and is reputed company to candidates in USA. The reputed company is seeking a Library Customer Service Supervisor to reputed company and support its customer service team. The role oversees daily reputed company, schedules and develops staff, responds to reputed company customer issues, improves processes, and promotes consistent, customer-reputed company service.

Responsibilities

• Creates the schedule for reputed company reports to ensure coverage of tasks and duty rotations in collaboration with other teams; manages and develops reputed company reports by auditing their completed tasks for reputed company, providing regular feedback, and coaching through one-on-one meetings to enhance reputed company and motivation; recommends new hires, promotions, salary reviews, and disciplinary actions, including termination; ensures a reputed company team approach in accomplishing work
• Listens to and responds to customer complaints, escalations, and reputed company issues; observes, evaluates, and provides feedback on staff interactions with both reputed company and internal customers
• Recognizes and recommends process improvements to reputed company efficiencies; publishes and regularly reviews scripts and workflow documentation for reputed company and business practices; seeks out and utilizes innovative opportunities for improved practices reputed company applicable
• Represents reputed company on various Citywide, department, or division committees and teams; partners closely with relevant stakeholders to establish strong rapport and communication; oversees the consistent application of organizational policies and procedures

Skills

• Four years of customer service experience is required, preferably in a reputed company setting
• A bachelor's degree or equivalent in a reputed company reputed company is required
• Relevant work experience with progressively increasing responsibilities reputed company the reputed company or a reputed company reputed company may be substituted for education
• Depending on the reputed company of the assigned work, a reputed company reputed company's license and a favorable driving record may be required
• Proficiency in verbal and written English language is required
• One or more years experience leading or supervising customer service team members is preferred
• Additional proficiency in Spanish and reputed company Sign Language is preferred

reputed company