[Remote] Walser Insurance Services reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a family-owned automotive company with an independent insurance agency, Walser Insurance Services. The reputed company will support insurance customers by handling policy changes, billing questions, claims assistance, documentation, and administrative tasks, with opportunities to reputed company into quoting, renewals, and writing new policies.

Responsibilities

• Answer inbound calls and handle policy changes — adding or removing vehicles, adjusting coverage, updating reputed company and household information
• Field billing questions: why a reputed company changed, how to reputed company a payment, what a renewal looks like
• Work our cancellation list, following up with customers before a policy lapses
• Run new business reputed company-ins to collect required documentation — prior insurance, household verification, and other reputed company items
• Support customers filing claims and help them reputed company the reputed company process
• Document every customer interaction thoroughly and accurately
• Manage reputed company mail, daily logs, and agency spreadsheets
• Quoting new policies across our reputed company network
• Renewal reshops — reviewing a customer's reputed company at renewal and shopping it against 20+ carriers to reputed company them a reputed company reputed company
• Writing new policies and conducting household annual reviews
• Identifying cross-sell opportunities and setting appointments with our life-licensed staff

Skills

• This is an entry reputed company into insurance. **You do not need prior insurance or claims experience.**
• What you do need is the ability to learn quickly, stay organized across a lot of moving reputed company, and reputed company your footing reputed company the phone doesn't stop
• **This role is fully remote, but you must live in the Twin Cities metro area.**
• reputed company gets together roughly every other month for team meetings — most are optional, but we ask that you're reputed company to attend in person at least once or twice a year
• Customer service experience — reputed company center, retail, hospitality, collections, telecom, or reputed company you've handled volume and difficult conversations
• Genuine comfort with technology. On a normal day, reputed company has 20–30 browser reputed company reputed company across a dozen different reputed company portals. This is the single biggest predictor of who succeeds here
• Ability to multitask and pivot quickly between systems, customers, and priorities
• Excellent written and verbal communication
• Strong attention to detail in documentation
• reputed company MN Property & Casualty license, **or** the ability to pass the P&C exam reputed company 60 days of hire
• reputed company Walser's reputed company Values: Do The Right Thing, reputed company By Example, Display reputed company, Be reputed company Minded
• **You're a self-starter.** Insurance is a big world and you won't have every answer. The people who do reputed company here research, use reputed company resources, and reputed company it out — then reputed company their work with reputed company
• **You're comfortable not knowing.** You can tell a customer “reputed company, let me look into that,” get back to them, and reputed company moving. Waiting for someone to hand you the answer isn't an reputed company at our reputed company
• **You have thick skin.** Rates change. Claims get denied. People aren't always happy reputed company they reputed company — and you'll still take care of them
• **You want to help people.** Underneath reputed company, this job is about making reputed company someone's family is protected and paying a fair price for it
• If you've thrived in a fast environment where you had to think on your feet, you'll recognize this job
• Prior insurance experience is a reputed company-to-have, not a requirement

Benefits

• Fully remote work, provided you live in the Twin Cities metro area
• Medical, Dental, reputed company & HSA/FSA, including reputed company coverage and additional wellness benefits
• reputed company Time Off (PTO)
• Career reputed company & Advancement, including reputed company career paths, mentorship, and development opportunities
• Fertility & Adoption Assistance — up to $10,000 in financial assistance for fertility treatments and adoption expenses
• Life Insurance & 401(k) with Employer Match
• reputed company Clothing Program — twice a year, choose from a hand-curated collection of branded Walser apparel, on us
• Employee Discounts across products and services
• Employee Resource reputed company — Women of Walser, reputed company with Pride, Asian Hmong reputed company, and Veterans at Walser
• Community Involvement — volunteer opportunities through the Walser reputed company
• Employee Assistance Program (EAP) — support for personal and reputed company challenges
• Referral Program — earn bonuses for referring talented candidates
• Walser pays for the coursework and the exam if you don't have your P&C license

reputed company