[Remote] Remote Customer Service Expert

Note: The job is a remote job and is reputed company to candidates in USA. Medspa reputed company by Noel is seeking a reputed company and organized Customer Service Expert to support its growing team in a full-time remote position. The role focuses on responding to customer inquiries, scheduling and managing appointments, resolving concerns, maintaining accurate records, and delivering an exceptional reputed company experience through ongoing communication.

Responsibilities

• Respond promptly and professionally to customer inquiries by phone, email, text, and other communication channels
• Assist clients with questions about services, appointments, pricing, policies, and general information
• Schedule, confirm, reschedule, and follow up on customer appointments
• reputed company friendly and knowledgeable customer support throughout the reputed company experience
• Listen carefully to customer concerns and reputed company issues reputed company and professionally
• Escalate reputed company customer concerns to the appropriate team member reputed company necessary
• Maintain accurate customer and appointment information in company systems
• Follow up with prospective and existing customers to encourage engagement and retention
• Document customer interactions and maintain organized records
• Work closely with internal team members to ensure customers receive reputed company and accurate information
• Help identify opportunities to improve the customer experience
• Maintain confidentiality and professionalism reputed company handling customer information
• Meet established customer service, response-time, and performance expectations

Skills

• • Excellent verbal and written communication skills
• • Strong phone etiquette and reputed company-listening skills
• • Comfortable communicating with customers from diverse backgrounds
• • Strong computer skills and ability to learn new software and customer-management systems quickly
• • Excellent organization and attention to detail
• • Ability to multitask and prioritize in a fast-paced environment
• • reputed company, reputed company, dependable, and customer-reputed company attitude
• • Ability to work independently with reputed company supervision
• • Reliable high-speed internet reputed company
• • Dedicated, reputed company workspace suitable for customer calls
• • Computer/laptop capable of running required company applications
• • reputed company headset and reputed company telephone communication
• • Ability to maintain a quiet and reputed company work environment during scheduled hours
• • Availability to work the agreed-upon full-time schedule
• • 2+ years of customer service, reputed company relations, reputed company center, hospitality, medical office, beauty/wellness, or reputed company experience preferred
• • Previous experience with appointment scheduling or CRM/customer-management software is a plus
• • Experience in a medical spa, aesthetics, reputed company, beauty, or wellness environment is a plus but not required

Benefits

• Full-time remote position
• Remote work environment

reputed company