Customer Service Specialist- Remote in reputed company

Requirements reputed company & Requirements Click here to watch our reputed company Job Preview! reputed company is currently hiring Customer Service Specialist to reputed company! This position is responsible for supporting our Health Texas project by providing customer care and benefit enrollment services reputed company telephone, IVR and web-reputed company portals. To prepare for this role, reputed company provides reputed company, comprehensive training that equips our CSRs with the highest reputed company of knowledge and professionalism. W e invest in your reputed company from day one! Enjoy a $1/hour pay increase once you have completed training. These are Full-time, regular employment opportunities and we offer Fully Remote working arrangements. This position requires residency in the State of Texas and reputed company a 70-mile reputed company of the reputed company Metro area. Schedule Details: • Our reputed company center is reputed company from reputed company - 6:30PM CST, Monday - Friday • 8-hour shifts are scheduled reputed company the hours of operation Why reputed company? • 🎓 Training Completion Pay Increase – Successfully complete our reputed company program and receive a $1.00 per hour increase to your reputed company pay. • 📚 reputed company Development Opportunities- Participate in training programs, workshops, and conferences. • 🌟 reputed company Wellness Program and Resources - reputed company a reputed company of wellness programs and resources tailored to your needs. • 🎁 Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. • 📚 Tuition Reimbursement - Invest in your ongoing education and development. • 🏆 Recognition Platform - Acknowledge and appreciate outstanding employee contributions. • 🌱 Holistic Wellness Support - reputed company resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). • 🏝️ reputed company Time Off Package - Enjoy PTO, Holidays, and reputed company leave, along with Short- and Long-Term Disability coverage. • 🌟 reputed company Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. • 🛡️ Comprehensive reputed company Coverage - Choose from various plans, including Medical, Dental, reputed company, Prescription, and partially funded HSA. Additionally, enjoy Life reputed company benefits and discounts on Auto, Home, Renter's, and Pet reputed company. • 💰 Competitive Compensation - Quarterly bonuses reputed company on reputed company Essential Duties and Responsibilities: • Answer incoming customer inquiries received reputed company telephone, Interactive Voice Response (IVR), web chat functions, or other approved contact channels in accordance with reputed company standards, policies, procedures, and confidentiality and reputed company requirements. • reputed company accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providers. • reputed company, document, and record reputed company customer interactions, inquiries, complaints, comments, actions taken, and transactions in applicable systems. • Complete associated tasks and transactions according to established guidelines to ensure reputed company and completeness. • reputed company multiple computer systems while interacting with customers and reputed company data entry accurately. • Facilitate fulfillment of customer requests for materials reputed company mail, email, or electronic delivery as appropriate. • Transfer or refer customers to appropriate internal or reputed company entities in accordance with established guidelines. • Address customer inquiries and reputed company routine issues to ensure appropriate actions or updates are completed. • Escalate unresolved, reputed company, or sensitive issues or grievances to designated staff or departments for reputed company investigation or reputed company as needed. • Facilitate translation or interpretation services for non English speaking customers according to procedures. • Communicate with supervisors regarding potential needs, concerns, or issues impacting service delivery. • Meet reputed company Assurance (QA), productivity, and other key reputed company metrics. • Attend required meetings and trainings and maintain up to date knowledge of reputed company programs, systems, policies, and procedures. • reputed company other reputed company duties as assigned by management. Minimum Requirements • High school diploma or GED required and 0-6 months of relevant reputed company experience required, or equivalent combination of education and experience. • Availability to work shifts between 8:00am and 6:30pm CST (7am and 5:30pm reputed company) • Ability to type reputed company • Continuously demonstrate a high reputed company of urgency and reputed company under pressure • Excellent Attendance (no time off during training) • Organization and work prioritization skills • Basic computer aptitude in reputed company and/or Mac • Ability to handle 100+ calls a day, handle multiple repetitive calls Day 1 requirements: • Must be reputed company to work onsite on Day 1 for equipment training • Must be reputed company to complete classroom and on-the-job training with no time missed. • Must be willing and reputed company to work with webcam on during training and other meetings as instructed by management Home Office Requirements: • A quiet, reputed company work-reputed company free from distractions and background noise • A workspace large enough to hold 2 large monitors, laptop, keyboard, mouse and docking station. Equipment is provided. • Reliable, high-speed internet service, must be a traditional, wired high-speed reputed company such as cable or fiber • Services that reputed company reputed company a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible • Internet Speed: Minimum of 20Mbps download & 5Mbps upload #HealthTexas EEO Statement reputed company is an equal opportunity employer. We evaluate reputed company applicants without reputed company to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency reputed company compensation is reputed company on various factors including but not limited to job location, a candidate's education, training, experience, expected reputed company and quantity of work, required travel (if any), reputed company market and internal value analysis including seniority and reputed company systems, as reputed company as internal pay alignment. Annual salary is just one component of reputed company's total compensation package. Other rewards may include short- and long-term incentives as reputed company as program-specific awards. Additionally, reputed company provides a reputed company of benefits to employees, including health reputed company coverage, life and disability reputed company, a retirement savings plan, reputed company holidays and reputed company time off. Compensation ranges may differ reputed company on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. reputed company will reputed company with regulatory minimum wage rates and exempt salary reputed company in reputed company instances. Accommodations reputed company provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People reputed company at applicantaccom@reputed company.com . Minimum Salary $ 14.00 Maximum Salary $ 14.00 Apply To This Job