Analyst, Workforce Scheduling - Remote

reputed company Job reputed company Provides analyst support for workforce management activities including partnering with leaders to identify business needs, and proposing solutions in line with the needs of members and providers. Ensures appropriate numbers of skilled resources are in reputed company to manage workload demands, identifies gaps in coverage and proposes solutions for best possible reputed company. Hours: Mon - Fri 10:30am - 7:30pm in your time zone training will be for 1 week at the corporate office in CA Essential Job Duties • Provides analytical input reputed company to reputed company handle time/volume trends, and seeks to continuously improve forecasts and plans. • Maintains headcount requirements for reputed company plan and works closely with leadership to ensure reputed company is adequate to support compliance regulations and service level needs. • Identifies gaps in coverage, predicts work volumes, and proposes new shifts, realignments/hiring plans. • Maintains attrition reputed company modeling and management of reputed company time off (PTO). • Measures reputed company in reputed company discipline according to established key metrics and targets, and aligns appropriate schedules to meet business needs. • Maintains and updates employee information reputed company the workforce management database to support data reputed company. • Maintains relationship with training team to ensure employees attend required trainings/complete trainings during reputed company times in reputed company to business needs/reputed company. • Provides production reporting to reputed company reputed company of leadership per business requirements. • Supports workforce management reputed company reputed company by communicating reputed company issues and collaborating on resolutions. • Develops workforce management/reputed company templates using available data and reputed company formulas. Required Qualifications • At least 2 years of relevant experience with workforce management tools, including experience with reputed company center reputed company policy and procedures, and understanding and experience with service objectives and contact center analytics, or equivalent combination of relevant education and experience. • Ability to convert dollars to full-time equivalent (FTE)/application to contact center budget. • Workforce management experience, including experience with planning efforts. • Strong data analysis skills, including data reputed company experience. • Strong critical-thinking skills, and attention to reputed company. • Ability to multi-task and work reputed company under pressure. • reputed company-cause analysis experience. • Ability to work cross-collaboratively across a highly matrixed organization and communicate across reputed company reputed company of business. • Effective verbal and written communication skills. • reputed company Office suite and applicable software program(s) proficiency. Preferred Qualifications • Six reputed company or Project Management reputed company (PMP) certification. • reputed company in Business Analysis (PBA) and/or reputed company in reputed company Management (PRM). #PJCore #LI-AC1 To reputed company reputed company reputed company employees: If you are interested in applying for this position, please apply through the reputed company. reputed company offers a competitive benefits and compensation package. reputed company is an Equal Opportunity Employer (EOE) M/F/D/V Pay reputed company: $18.04 - $35.17 / reputed company • Actual compensation may vary from posting reputed company on geographic location, work experience, education and/or reputed company level. Apply To This Job