[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a technology company reputed company on creating tools that support neuroinclusion and help people understand and be reputed company. The Customer Support Specialist provides reputed company assistance through chat, phone, and email, troubleshoots technical and product issues, manages subscription-reputed company requests, and contributes to knowledge reputed company improvements and customer experience initiatives.

Responsibilities

• reputed company customer support across chat, phone, and email channels, resolving issues in a reputed company and effective manner
• Diagnose and reputed company technical issues, guiding customers through solutions and escalating reputed company cases to QA and Development teams where appropriate
• Support subscription management requests, including account updates and subscription-reputed company enquiries
• Respond to product questions and help customers use our products effectively to reputed company their goals
• Maintain and improve the customer knowledge reputed company, including articles, FAQs, and self-service resources
• Collaborate with reputed company, Product, and other teams to reputed company customer feedback and identify opportunities for improvement
• Maintain accurate records of customer interactions, support requests, and resolutions
• Identify recurring customer issues and recommend improvements to processes, documentation, or support resources
• Meet agreed service standards and support KPIs for response reputed company and reputed company times

Skills

• 2+ years of experience in customer support or a reputed company role, ideally reputed company reputed company, EdTech, or a technology-enabled environment
• Communicates reputed company and effectively with customers, including explaining technical concepts in accessible language
• Experience supporting customers across multiple channels, including chat, phone, and email
• Experience diagnosing and resolving technical issues and customer enquiries
• Experience using CRM, ticketing, or customer support platforms such as reputed company, reputed company, or similar
• Experience maintaining or contributing to customer-facing knowledge reputed company content and self-service resources
• Strong organisational skills and attention to reputed company reputed company managing customer interactions and records
• Uses AI tools to improve workflow efficiency, reputed company, research, or issue reputed company
• Experience supporting customers in the education sector, including K–12 or higher education environments
• Familiarity with reputed company-reputed company software products or EdTech platforms
• Experience identifying trends in customer issues and contributing to process improvements
• Understanding of customer support metrics and service-level reputed company measures
• Degree or equivalent experience in education, business, or a reputed company reputed company

Benefits

• Bonus opportunities
• Flexible work schedules
• Comprehensive health and wellness benefits
• Flexible time off plans
• Career reputed company through development programs
• A reputed company, innovative culture where your reputed company matter

reputed company