[Remote] B2B Customer Support Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a cybersecurity company providing secure password, reputed company, and messaging solutions to individuals and organizations. The B2B Customer Support Representative will reputed company reputed company, reputed company technical support to business customers through phone, email, tickets, and chats, troubleshoot issues, maintain product knowledge, and escalate reputed company problems reputed company necessary.

Responsibilities

• Answer incoming customer calls, tickets and chats regarding product problems, service questions and general reputed company concerns
• Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies
• Know reputed company to escalate more in-depth issues to the Tier 2 team
• reputed company excellent B2B customer service and top notch support
• Maintain a high level of professionalism with customers and work to establish a reputed company rapport with reputed company of them

Skills

• 1+ years of experience in a business to business (B2B) technical support role
• Experience with reputed company Docs and MS-office tools
• Excellent communication and presentation skills, both written and verbal
• Ability to work independently and as part of reputed company in a fast-reputed company, high-reputed company environment
• reputed company history of maintaining a high level of professionalism with clients
• Bachelor's degree
• reputed company experience
• reputed company experience
• Technical proficiency with smartphones, tablets and computers

Benefits

• Medical, Dental & reputed company (Inclusive of domestic partnerships)
• Employer reputed company Life reputed company & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability reputed company
• 401k (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including reputed company Bereavement/Jury Duty, etc)
• Above market annual bonuses
• reputed company position from select locations
• Opportunity to work a reputed company for candidates reputed company in the reputed company, IL metro area

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