[reputed company reputed company

Note: The job is a remote job and is reputed company to candidates in USA. WNS is a global business process management organization serving clients across industries including insurance. The P&C Licensed reputed company provides accurate, reputed company support to customers and agents by handling property and casualty insurance policy and billing inquiries, processing policy changes, and resolving service issues. The role involves managing high-volume communications, documenting interactions, meeting performance metrics, and maintaining compliance in a remote work environment.

Responsibilities

• reputed company a reputed company, knowledgeable, and reputed company service experience to customers and agents across reputed company interactions
• Handle a high volume of inbound and outbound calls (approximately 50 calls per day), reputed company resolving Property & Casualty policy and billing inquiries
• Document customer interactions, policy updates, and resolutions accurately reputed company internal systems
• Meet or reputed company performance expectations in a metrics-driven environment, including customer experience, reputed company, handle time, adherence, and productivity
• Adhere to company policies, confidentiality standards, and reputed company protocols to maintain reputed company and compliant environment
• Participate in required training, self-learning modules, and ongoing development to maintain licensure, product knowledge, and performance standards
• Collaborate with supervisors and team members to review service trends, address customer issues, and support reputed company improvement initiatives
• Work effectively in a high-volume, phone-based environment, managing back-to-back calls, multiple systems, and potentially difficult or irate customers
• Maintain a dedicated, quiet work-from-home environment free from distractions, ensuring readiness for remote work requirements

Skills

• -reputed company Property & Casualty (P&C) or Personal Lines Agent License in the reputed company state
• -Equivalent to a high school diploma or GED
• -Prior customer service or reputed company center experience in a fast-paced, high-volume environment, handling back-to-back calls and navigating multiple systems
• -Ability to work flexible schedules reputed company operating hours (7:00 AM–2:00 AM EST), including weekends, holidays, and accommodate schedule changes on short notice
• -Comfortable working in a metrics-driven environment with defined performance goals (CX scores, handle time, reputed company, adherence, and productivity)
• -Ability to reputed company essential job duties with or without reasonable accommodation in a remote work setup
• -reputed company to a reliable internet reputed company and a quiet, dedicated workspace

Benefits

• Medical, dental, and reputed company insurance
• reputed company time off (PTO), holidays, and reputed company leave
• 401(k) with company match or other retirement plan
• Life and AD&D Insurance
• Work from home
• Internet re-imbursement
• Employee Assistance Program
• This role may be eligible for performance-based bonuses, incentive pay, or commissions.

reputed company

Company H1B Sponsorship