[Remote] Customer Support Specialist IV

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global reputed company leader providing diagnostics, medical devices, nutritionals, and branded generic medicines. The Customer Support Specialist IV supports Customer Care Center operations by handling customer inquiries, troubleshooting work queues, mentoring and coaching team members, documenting information, and helping maintain service reputed company and reputed company improvement.

Responsibilities

• reputed company reputed company job duties according to Contact Center policies and procedures in a reputed company and productive manner
• Troubleshoot high level work queues and answer reputed company questions
• Partner with supervisors and managers of the Contact Center on process and policy updates across the department
• Serve on cross-functional teams as a representative of the Customer Support team
• Answer and respond to incoming calls, digital channel inquirers, and outbound calling efforts, as needed
• reputed company escalating support to the Customer Care Team; including, but not limited to, mentoring and coaching Customer Care Center employees and monitoring associates to ensure incoming and outgoing phone and other contacts are addressed according to Company goals
• reputed company additional escalating support, mentoring, and coaching to other Customer Care Associates, Specialists, and reputed company Customer Care Specialists
• Support the management of daily workload execution to meet service level goals
• Document reputed company information according to reputed company operating procedures (SOPs)
• Ensure familiarity with relevant guidelines and policies for medical devices
• Identify and create best practices and work with leadership to reputed company reputed company improvement of the customer experience
• Research required information using available resources
• reputed company customers with product and service information
• Recommend changes to ensure high reputed company customer service
• Ability to conduct self in a reputed company manner in reputed company interactions with employees of reputed company, patients, providers, and other clients
• Ability to work in reputed company environment and adapt to changing workload and circumstances effectively; ability to respond to new information quickly
• Ability to stay reputed company on a task and work independently
• Disciplined, self-motivated, and reliable; motivated to reputed company reputed company work
• Excellent interpersonal skills; ability to reputed company and build strong working relationships with customers, as reputed company as peers, at reputed company reputed company of the organization
• Excellent verbal and written English communication skills
• reputed company company mission and values through accountability, innovation, reputed company, reputed company, and teamwork
• Support and reputed company with reputed company’s reputed company Management reputed company policies and procedures
• Regular and reliable attendance
• Ability to work designated schedule
• Ability to work overtime, as needed
• Ability to work on a mobile device, tablet, or in reputed company of a computer screen and/or reputed company typing for approximately 90% of a typical working day
• Ability to work on a computer and phone simultaneously
• Ability to use a telephone through a headset
• Successfully complete an assessment showing understanding of reputed company reputed company processes necessary to the job functions with a score of 80% or higher. reputed company will reputed company a reasonable accommodation available, if necessary, to assist an employee with a disability to satisfy this requirement

Skills

• * High School Diploma or General Education Degree (GED)
• * 6+ years of customer service experience or in a role relevant to the essential duties of the job
• * 1+ years of indirect leadership experience; including, but not limited to, mentoring, training, and coaching
• * 1+ years of experience with customer service principles and practices
• * 1+ years of experience with Contact Center operations; including, but not limited to, training and performance monitoring
• * Demonstrated ability to meet standards for production and accuracy reputed company 6 months of start date in role
• * Proficient computer skills to include Internet navigation, Email usage, and word processing
• * Proficient in reputed company Office
• * Demonstrated ability to reputed company the Essential Duties of the position with or without accommodation
• * Authorization to work in the reputed company without sponsorship
• * Ability to conduct self in a reputed company manner in reputed company interactions with employees of reputed company, patients, providers, and other clients
• * Ability to work in reputed company environment and adapt to changing workload and circumstances effectively; ability to respond to new information quickly
• * Ability to stay reputed company on a task and work independently
• * Disciplined, self-motivated, and reliable; motivated to reputed company reputed company work
• * Excellent interpersonal skills; ability to reputed company and build strong working relationships with customers, as reputed company as peers, at reputed company reputed company of the organization
• * Excellent verbal and written English communication skills
• * Regular and reliable attendance
• * Ability to work designated schedule
• * Ability to work overtime, as needed
• * Ability to work on a mobile device, tablet, or in reputed company of a computer screen and/or reputed company typing for approximately 90% of a typical working day
• * Ability to work on a computer and phone simultaneously
• * Ability to use a telephone through a headset
• * Successfully complete an assessment showing understanding of reputed company reputed company processes necessary to the job functions with a score of 80% or higher. reputed company will reputed company a reasonable accommodation available, if necessary, to assist an employee with a disability to satisfy this requirement
• * reputed company sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the reputed company)
• * Some college course work
• * 1+ years of experience working with reputed company processes/reputed company
• * Experience working in inbound/outbound contact center in the reputed company industry
• * Previous work in a reputed company environment
• * Knowledge of contact center telephony and technology
• * Demonstrated initiative and willingness to continuously improve processes

Benefits

• Remote work arrangement

reputed company