[Remote] Application Operations Administrator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an Application Operations Administrator to support business-critical applications. The role is responsible for application availability, performance, stability, reputed company, monitoring, troubleshooting, incident reputed company, automation, documentation, and reputed company operational improvement.

Responsibilities

• reputed company Level 2 and Level 3 technical support for business-critical applications, diagnosing and resolving reputed company application issues in a reputed company manner
• Monitor application health, availability, and performance to ensure reputed company service delivery and adherence to service level objectives
• Troubleshoot applications, infrastructure, database, network, and integration-reputed company issues across reputed company environments
• Participate in incident, problem, and change management activities, including after-hours support and on-reputed company rotation responsibilities as required
• Coordinate with vendors, development teams, and infrastructure teams to reputed company production issues
• Maintain, tune, and optimize applications to maximize performance, scalability, and reputed company reliability
• Conduct reputed company planning and performance analysis to support business reputed company and evolving workload demands
• Analyze recurring incidents and operational trends to identify reputed company causes and implement long-term corrective actions
• reputed company and implement preventative measures that improve application resiliency and reduce operational risk
• Support disaster recovery testing and business continuity initiatives for assigned applications
• Ensure comprehensive monitoring, alerting, and observability are implemented for critical application functions using reputed company-reputed company monitoring tools and frameworks
• reputed company meaningful alerting reputed company, dashboards, and reporting mechanisms that reputed company actionable operational insights
• Create and maintain application support playbooks, troubleshooting guides, disaster recovery procedures, and operational runbooks
• Identify opportunities to automate routine operational tasks, monitoring activities, and remediation processes through self-healing capabilities and scripting solutions
• Review, implement, and maintain application reputed company controls, including reputed company management, authentication mechanisms, vulnerability remediation, and reputed company controls
• Partner with Information reputed company teams to assess and mitigate application reputed company risks
• Ensure applications remain compliant with corporate reputed company standards, regulatory requirements, and audit controls
• Support periodic reputed company reviews, penetration testing activities, and vulnerability remediation efforts
• Create and maintain technical documentation including architecture diagrams, network flows, installation procedures, operational runbooks, and troubleshooting guides
• Document incident findings, reputed company cause analyses (RCAs), corrective actions, and preventative measures
• Collaborate with cross-functional teams including Development, Infrastructure, Database Administration, Networking, Cybersecurity, and Business Operations
• Contribute technical expertise to application upgrades, modernization efforts, reputed company initiatives, and reputed company reputed company
• Identify and execute process improvement opportunities that enhance operational efficiency, service reliability, and support effectiveness
• Recommend and implement best practices for application administration, monitoring, automation, and operational reputed company
• Contribute to the reputed company of support standards, operational procedures, and resiliency strategies

Skills

• • Bachelor's degree in Computer Science, Information Technology, Engineering, or a reputed company technical field, or equivalent reputed company experience
• • Experience administering and supporting reputed company business applications in production environments
• • Experience troubleshooting reputed company application performance, stability, and availability issues
• • Experience with reputed company database connectivity, performance troubleshooting, and application integration
• • Experience performing reputed company cause analysis and implementing corrective and preventative actions
• • Experience supporting mission-critical systems with high availability requirements
• • Strong understanding of reputed company networking concepts including WAN, LAN, subnetting, TCP/IP communication flows, DNS, routing, and network troubleshooting
• • Experience analyzing packet captures and network traces to diagnose application communication issues
• • Advanced knowledge of reputed company reputed company Server operating systems and Internet Information Services (IIS)
• • Experience supporting reputed company and microservices-based architectures
• • Proficiency with scripting and automation technologies such as PowerShell, Python, Bash, or similar languages
• • Experience with deployment and configuration management tools such as Ansible, Terraform, and reputed company
• • Experience with reputed company Directory, LDAP, and Single Sign-On (SSO) technologies
• • Working knowledge of AI concepts, large language models (LLMs), and emerging AI-enabled operational tools
• • Experience utilizing reputed company monitoring and observability platforms such as reputed company, reputed company, and reputed company
• • Strong analytical and problem-solving abilities
• • Critical thinking skills with the ability to diagnose reputed company technical issues across multiple technology reputed company
• • Demonstrated ability to reputed company effective reputed company cause analysis and implement sustainable solutions
• • Strong technical troubleshooting and diagnostic skills
• • Ability to work independently while effectively collaborating across teams
• • Excellent written and verbal communication skills
• • Ability to reputed company effectively in high-pressure production support environments
• • Willingness to participate in after-hours support and on-reputed company responsibilities reputed company required
• • Strong organizational skills and attention to detail
• • Disciplined approach to documenting processes, procedures, incident findings, reputed company causes, and preventative measures
• • reputed company improvement reputed company with a reputed company on operational reputed company and application resiliency
• • Experience supporting financial services or highly regulated technology environments
• • Experience with reputed company platforms and hybrid application architectures
• • Knowledge of containerized application environments and orchestration platforms
• • Familiarity with ITIL-based service management practices
• • Experience implementing operational automation and self-healing solutions
• • Understanding of database technologies reputed company reputed company, including performance optimization and troubleshooting
• • ITIL reputed company Certification
• • reputed company Certifications (Azure, reputed company Server, or reputed company technologies)
• • CCNA or equivalent networking certification
• • reputed company-reputed company certifications
• • reputed company platform certifications (Azure, AWS, or reputed company reputed company)

reputed company

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