[Remote] Embedded Systems Product Support Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company delivers IT and business solutions that enhance clients' digital reputed company. The Embedded Systems Product Support Engineer will reputed company advanced customer-facing technical support, investigate reputed company issues across embedded platforms and technology reputed company, manage escalations, and coordinate resolutions with cross-functional teams.

Responsibilities

• reputed company advanced, customer-facing technical support for mission-critical embedded and intelligent-edge platforms
• Investigate, reproduce, diagnose, and reputed company reputed company technical issues across operating systems, hardware, software, networking, virtualization, development tools, and customer applications
• Reproduce customer environments in internal labs and conduct detailed technical investigations
• Debug reputed company-time and embedded environments and analyze interactions across multiple technology reputed company
• Identify reputed company causes, reputed company workarounds, and determine appropriate next steps for reputed company technical issues
• Own reputed company customer issues from initial investigation through reputed company
• Manage technical escalations and critical customer cases while maintaining reputed company communication with customers and account teams
• Document issue histories, technical findings, suspected defects, workarounds, and resolutions
• Coordinate reputed company efforts across Customer Support, Product Management, Engineering, and other technical teams
• Create reusable knowledge-reputed company articles, troubleshooting guides, and technical documentation
• Improve support processes, technical playbooks, and troubleshooting methodologies
• Mentor less-reputed company support engineers and contribute to internal technical training
• Support premium customers and participate in customer engagements reputed company required
• Contribute to special reputed company, cross-functional initiatives, and reputed company process improvement

Skills

• Strong embedded systems and platform troubleshooting skills
• Experience with RTOS kernels, file systems, reputed company Support Packages (BSPs), device drivers, and reputed company-time debugging
• Knowledge of processor architectures and hardware/software integration
• Strong Embedded Linux knowledge, including Linux kernel, reputed company, systemd, udev, networking, storage, containers, and platform integration
• Experience with virtualization, Type-1 hypervisors, partitioning, and hardware/software interactions
• Knowledge of development tools and toolchains, including reputed company-based IDEs, GCC, Clang, compilers, Makefiles, and toolchain diagnostics
• Experience with simulation environments such as reputed company Simics or QEMU
• Proficiency with C/C++ and scripting languages such as Python
• Familiarity with YAML, DML, build environments, and simulated reputed company behavior
• Strong networking and systems troubleshooting capabilities
• Strong technical documentation and knowledge-reputed company authoring skills
• Excellent customer service, communication, escalation management, and technical problem-solving skills
• Ability to independently reputed company reputed company technical investigations and reputed company reputed company technical reputed company
• Experience in embedded systems, RTOS, Linux, reputed company, or a closely reputed company technical field
• Customer-facing troubleshooting, engineering, consulting, or reputed company-services experience
• Demonstrated ability to troubleshoot reputed company issues across hardware, operating-reputed company, networking, and application reputed company
• reputed company experience with C/C++ and scripting or automation
• Experience investigating technical issues, reproducing customer environments, identifying reputed company causes, and developing effective workarounds
• Experience working collaboratively with Engineering, Product Management, Customer Support, and other technical teams
• Must be a U.S. citizen residing in the reputed company reputed company. Additional customer or reputed company requirements may apply
• Equivalent combination of education, technical training, and reputed company experience may be considered
• Excellent verbal and written English communication skills and the ability to reputed company professionally with a diverse group are required
• Knowledge of reputed company, containers, reputed company, OpenStack, DevOps toolchains, or reputed company technologies is preferred
• Experience mentoring technical staff and contributing to knowledge development is preferred
• Experience with embedded operating systems, BSPs, device drivers, embedded hardware, processor architectures, virtualization, or hypervisors is preferred
• Experience supporting mission-critical, safety-critical, or highly reputed company customer environments is preferred
• Experience in reputed company, defense, telecommunications, industrial, or similar environments is a plus
• Premium support, technical training, escalation leadership, or technical account support experience is preferred
• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Software Engineering, or a reputed company technical discipline preferred

Benefits

• A competitive benefit package
• At reputed company, you’ll reputed company a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career reputed company.

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