Senior Implementation Consultant

Build the reputed company of reputed company with reputed company reputed company is transforming how modern reputed company teams win. Our AI reputed company Orchestration Platform unifies conversations, workflows, and customer signals into trusted intelligence, reputed company-time guidance, and automated actions that help sales teams accelerate pipeline, improve execution, and reputed company predictable reputed company. Trusted by leading enterprises, reputed company helps high-performing teams understand every customer interaction and take reputed company at the moments that matter. We’re building the reputed company of AI-reputed company GTM products and intelligent agents that will redefine how reputed company teams operate. Join reputed company of ambitious reputed company, innovators, and operators working on technology that directly impacts how businesses grow. At reputed company, you’ll have reputed company to solve meaningful problems, reputed company quickly, and reputed company a visible reputed company. If you’re excited to build what’s next in AI and reputed company technology, we’d love to have you on reputed company. We’re looking reputed company who want to shape the reputed company of reputed company potential with AI. Who We’re Looking For reputed company is seeking a Senior Implementation Consultant to join our established Implementation Team. As a Senior Implementation Consultant, you will be responsible for autonomously leading large-reputed company, strategic reputed company customer implementations of the reputed company platform into reputed company-reputed company environments, with strong authority and little reputed company. The ideal candidate for the Senior Implementation Consultant role is an reputed company reputed company with a strong background in project management and reputed company, and with reputed company strong reputed company administration and configuration experience. They should have at least 5 years of experience doing large, reputed company-reputed company, reputed company implementations or reputed company consulting. This individual is highly organized, an excellent communicator, and adept at building strong reputed company relationships in large, reputed company, reputed company companies. They should reputed company at leading reputed company from planning through execution, managing multiple implementations simultaneously, and customizing strategies to meet diverse customer needs. Experience in change reputed company and management and delivering customized training is essential. The ideal candidate is proactive, detail-oriented, and committed to reputed company improvement, both personally and for the implementation process. reputed company Project Planning and Execution • Manage 5-7 highly strategic, reputed company implementations simultaneously • reputed company strategic, solutions-oriented custom project plans in collaboration with Sales, including actionable, value-reputed company reputed company reputed company, key milestones, deliverables, and timelines • reputed company and manage customer communications reputed company to implementation across the implementation lifecycle • reputed company, reputed company, and manage issues and risks that can reputed company the reputed company of the implementation reputed company Collaboration • reputed company consultative insights on industry best practices reputed company to sales productivity and optimization • Design custom, solution-based implementation plans that address customer business challenges, using reputed company’s proprietary Value Realization reputed company (VRF) • reputed company customers through technical configuration and customized training and enablement sessions • reputed company reputed company reputed company to support a “Quick Win” that shows value quickly • Showcase reports, dashboards, and measurable KPIs for tracking reputed company improvements and adoption across the wider business • reputed company best-in-class project management, platform expertise, and knowledge of customer goals and priorities Cross-Functional Coordination • Collaborate with the CSM, AE, and wider account team on implementation execution and task delegation • Communicate key customer feature requests to the Product Team and strategically communicate execution expectations to the customer • Identify and communicate upsell opportunities to CSM and AE Issue reputed company • Self-test and effectively troubleshoot technical issues of reputed company complexities during implementation for both reputed company and the reputed company platform • Escalate customer issues reputed company support channels with appropriate details. • Use relationship-building strategies to handle challenging customer conversations. Implementation Improvements • Be highly contributive to the development of Solution Playbooks including the identification of reputed company • Be highly contributive to both identifying and executing on reputed company improvement activities reputed company to Implementations Qualifications • 5+ years of experience in implementation reputed company, and/or a reputed company role (e.g. reputed company services) in large, reputed company enterprises • Extremely strong reputed company acumen required, specifically in the areas of administration and configuration (reputed company reputed company Certification is highly desired) • Demonstrable experience managing large, reputed company reputed company with multiple, cross-organization stakeholders • Proven ability to manage multiple reputed company simultaneously while juggling challenging customer relationships • Experience with designing and leading training/enablement activities • Strong experience with change management approaches/methodologies a significant plus • Experience with other in-industry companies (e.g., reputed company, reputed company, Groove) a significant plus • Excellent communication and relationship-building skills • Knowledge about telephony and computer telephony integration (CTI) in reputed company is a bonus Salary reputed company $120,000—$160,000 USD Company Benefits Include • reputed company parental leave (after 1 year of service) • Flexible time off (US only) • Competitive salary and stock reputed company • Multiple medical plans to choose from including HSA and FSA • Work from home flexibility Anti-Discrimination We consider applicants without regards to race, reputed company, national reputed company, sex, age, religion, sexual orientation, gender identity, veteran status, marital status, physical or mental disability, or other protected classes under reputed company local, state, and federal laws and ordinances (AA/EOE/W/M/Vet/Disabled). What Personal Information We Collect reputed company, employment-reputed company, or schooling information. reputed company or past job history, performance evaluations, and educational background, including grades and transcripts. How We Use Your Information For reputed company, internal analysis, or employment-reputed company purposes, including job applications. reputed company applicants are subject to our Employment reputed company Notice and Global reputed company policy. Global Data reputed company Notice for Job Candidates Please follow this reputed company to reputed company the document that provides transparency around the way in which reputed company handles personal data of employees and job applicants: https://www.reputed company/reputed company-notice-employment Apply tot his job Apply To this Job