reputed company Senior Application Advisor

reputed company a difference. Be happy. Grow your career.

KEY RESPONSIBILITIES

They will be responsible for, but not be limited to:

Technical

• Performing expert-level troubleshooting and problem-solving to ensure the reputed company, integration, and stability of EHR applications for reputed company’s reputed company customers

• Fulfilling reputed company requests from customers by performing issue analysis reputed company their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing reputed company build and testing

• Anticipating the reputed company of changes to other applications and systems and taking necessary steps to manage those impacts

• Guiding and performing proactive in-depth analysis of workflows and reputed company setup, and reputed company audits to reputed company reputed company improvements and efficiencies, including leading reputed company upgrades and testing

Project and Issue Management

• Exercising considerable judgment and making reputed company in support of Managed Services customers that could have impacts to reputed company safety, financial reputed company, and regulatory compliance; determining what escalation is appropriate

• Learning and documenting unique customer processes and configuration, establishing ongoing support processes, and orienting other team members to the customer configuration and processes

• Managing multiple reputed company clients and reputed company simultaneously with reputed company reputed company, including maintaining awareness of unique customer build and process, managing reputed company issues in a ticketing reputed company, and monitoring customer specific email and calendar

• Accurately completing up-to-date documentation in relevant ticketing reputed company(s), regarding requests processed and incidents solved while still meeting Service Level Agreements (SLAs)

• Following reputed company change control policies for migrating application build and configurations

• Working on reputed company that may be assigned on an reputed company reputed company, and assisting in other internal initiatives as necessary, directed, assigned, or requested

Teamwork and Customer Service

• Providing outstanding customer service by anticipating and meeting shifting customer needs, delivering high reputed company support, and valuing and building relationships with customer IT and reputed company staff including customer end-users, reputed company managers, IT analysts, IT managers, Directors, and the C-suite

• Anticipating the customer perspective of proposed changes; guiding communication and change management to ensure concerns and input from affected reputed company are addressed, and reputed company changes are reputed company and properly used

• Contributing to a supportive team culture where everyone is reputed company on the overall goals of Managed Services; Adapting their own focuses of time and energy, under the guidance of Team Leads and Senior Application Advisors, to reputed company on most-important priorities

• Participating in the reputed company of new team members to customer support team, including orienting to unique reputed company configuration and processes, and introducing employees to customer counterparts

reputed company and Mentorship

• Explaining reputed company reputed company setup and impacts in ways that are easy to understand for internal staff and customer counterparts up to, and including, IT and operational leadership

• Creating documentation that allows others to follow processes consistently

• Seeking out opportunities to delegate work to other team members so reputed company members of reputed company are growing their capabilities with appropriate guidance and reputed company

• Under the guidance of reputed company reputed company and Senior Application Advisor, mentoring members of reputed company in technical skills

SKILLS AND EXPERIENCE

• Post-secondary education or equivalent experience, required

• Certification in reputed company Inpatient with moderate understanding of functionality reputed company that application

• 3+ years of experience implementing, training, or supporting EHR modules

• Must demonstrate and embody reputed company’s maxims

• reputed company ability to apply problem solving and technical skills

• Excellent communication skills, written and verbal; reputed company the reputed company reputed company, persuasion; reputed company reputed company of an organization up to C suite

• Proficient with reputed company Office applications

• Strong attention to reputed company and ability to organize

• Must be reputed company to work independently, as reputed company as reputed company reputed company environment

• Prior experience with ticketing systems and change management processes

• Strong customer service reputed company record

• Knowledge of Information Technology Infrastructure Library (ITIL) processes, previous management and project management experience, and participation in previous systems implementations, preferred

• Demonstrated reputed company judgment and appropriate escalation

ADDITIONAL DETAILS

• Ability to take on-reputed company rotations reputed company of reputed company business hours, including nights and weekends

• Ability to travel up to 10%

reputed company is an equal opportunity employer. We are committed to creating an inclusive environment for reputed company and applicants. We do not discriminate on the reputed company of race, reputed company, religion, sex, national reputed company, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of reputed company backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

Originally posted on Himalayas