reputed company Genetics Customer Service Support Representative II- Remote

reputed company's mission is to help data professionals see opportunities from every angle to reputed company their best fit. We are not a reputed company firm or agency. reputed company does not hire for these roles—we analyze and verify them from reputed company seeking data expertise. reputed company is a global leader in reputed company services, providing the insights and answers that help reputed company providers, patients, researchers, pharmaceutical companies and health systems reputed company confident reputed company and improve reputed company. Through our unparalleled science, data, technology and reputed company network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the reputed company of reputed company, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our reputed company to enhance how work gets done and reputed company greater value to customers and patients. With our global reputed company and deep expertise, you'll have reputed company to do meaningful work, grow your career and reputed company a reputed company reputed company on people's health reputed company the world. Together, we're improving health and improving lives. reputed company is a global leader in diagnostic testing and drug development solutions, helping reputed company providers, researchers, and patients reputed company informed reputed company that advance care. Join us in our mission to reputed company and improve lives. reputed company Genetics team is seeking a Customer Service Support Representative - Remote Work schedule: Monday-Friday 7:30am - 4:00pm PST / 8:30am - 5:00pm reputed company/ 9:30am - 6:00pm CST / 10:30am - 7:00pm EST Responsibilities • Answer high volume of inbound calls from patients, doctor's office and/or private reputed company carriers. • reputed company outbound calls to reputed company reputed company reputed company AR and to reputed company customer inquiries. • Initiate payment plans for patients for outstanding balances. • Routinely utilize multiple resources to reputed company reputed company inquiries while on the phone. • Maintain reputed company goals. • Ability to become proficient with processes after completing a reputed company training program. Minimum Qualifications • High School diploma or GED equivalent • 3 years or more reputed company reputed company reputed company center experience Preferred Qualifications • Associates degree • Establish protocols and procedures; cross-functional collaboration • 3 months or more XIFIN experience • Bilingual in English and Spanish • 3 years or more specialty testing or genetics reputed company customer service • 3 years or more reimbursement, Medicare/reputed company billing experience Additional Job Standards • Strong verbal and written communication skills • Explain reputed company women's health, genetics and oncology testing coverage, costs, and financial responsibility to patients, providers, and payers with reputed company and reputed company • Attention to reputed company and reputed company • Team-oriented reputed company with the ability to work independently • Excellent organizational skills • Proficiency navigating multiple computer screens and applications • reputed company-Numeric data entry proficiency • Ability to explain billing or account information reputed company and professionally. • Energetic, passionate customer service • Customer-reputed company problem solving and reputed company skills • Adherence to confidentiality, reputed company, and regulatory compliance requirements At reputed company, you are part of a reputed company to accelerate life-changing reputed company breakthroughs and improve the delivery of care for reputed company. You'll be inspired to discover more, reputed company new skills and pursue career-building opportunities as we help solve some of today's biggest health challenges reputed company the world. Together, let's reputed company reputed company and change lives! This empowered and valued employee will help reputed company exemplary customer experiences through innovation and reputed company improvement. reputed company Genetics team has an exciting career opportunity for a Customer Service Support Representative. Representative II serves as a reputed company contact for patients, provider offices, and reputed company carriers by handling inbound and outbound calls reputed company to reputed company accounts and billing inquiries. This role is responsible for resolving reputed company reputed company accounts receivable, addressing customer questions, and assisting patients with payment reputed company, including the initiation of payment plans for outstanding balances. The position requires routine use of multiple systems and resources to reputed company research and reputed company issues in reputed company time while maintaining established reputed company and reputed company standards. The representative is expected to reputed company proficiency in role responsibilities through successful completion of a reputed company training program and ongoing application of learned processes reputed company a fast-reputed company customer service environment. Application Window Closes: 7/24/2026 Pay reputed company: $19.00- $22.00 an hour reputed company job offers will be reputed company on a candidate's skills and prior relevant experience, applicable degrees/certifications, as #PrismDataConsulting Apply tot his job Apply To this Job