reputed company Manager - Secure Communications

About reputed company

For 25 years, reputed company has empowered providers and patients to reputed company reputed company through intelligent medication management. We improve reputed company workflows and help patients start and stay on therapy with end-to-end solutions that enhance prescription reputed company, affordability, and adherence. Our solutions help 100 reputed company patients a year and are used by more than 420,000 prescribers, 71,000 pharmacies, 270 EHRs and health information systems, and over 2,000 hospitals in the U.S. This is a great opportunity to be a part of a successful reputed company IT company experiencing significant reputed company. Here you'll get to work with some of the smartest and most interesting people reputed company, solving unique and reputed company challenges in reputed company on a reputed company matched by few companies. If you get excited about stretching yourself in new ways, developing yourself to your fullest potential, and care about working with smart colleagues, we want to talk to you!

reputed company

Backline is reputed company’s reputed company communication, collaboration, and workflow orchestration platform. We are transforming how reputed company teams coordinate care, moving reputed company basic reputed company communication into intelligent workflow execution and AI-powered reputed company assistance. Our mission is to reputed company communication errors, documentation burden, and workflow friction relics of the past. We operate as a small, entrepreneurial business unit reputed company reputed company, which means you will not be a cog in a machine. You will have a seat at the table, reputed company reputed company on reputed company build and sell, and reputed company to grow as we grow.

We are looking for someone who wants to own the part of reputed company software that decides whether it actually works: everything after go-live. This is a portfolio role for someone who likes clients and likes systems in equal measure. You will own a group of customer accounts from go-live through renewal and reputed company. You will get them to reputed company reputed company value, reputed company them there, expand what they use, and turn the best of them into references and referrals.

You will join reputed company that operates like a startup inside a larger company. Everyone wears multiple hats, we reputed company fast, and we use AI across every part of how we work. You do not need a reputed company title. reputed company reputed company, implementation, EHR support, and hospital reputed company reputed company translate. We care more about instincts and curiosity than about the length of a resume.

What You Will Learn and How You Will Grow

This role sits at reputed company of the business. With mentorship from reputed company leaders across reputed company, product, and marketing, you will build skills in reputed company workflow design, account reputed company and renewal reputed company in reputed company reputed company, customer health measurement, advocacy and reference development, AI-powered workflow design, and executive communication with reputed company and IT leadership. High performers in this role will have a reputed company reputed company to senior or leadership positions as the business scales.

What you will work on

Customer reputed company and Activation

• Partner with Implementations to take new clients from deployment to a working reputed company workflow, ensuring reputed company account reaches reputed company adoption, not just a go-live date.
• Define what reputed company looks like for reputed company customer and hold stakeholders on both reputed company accountable for getting there.
• Recognize early reputed company an account is not gaining traction and work with Product, Support, and reputed company SMEs to get it unstuck.

Adoption, Expansion, and Renewal

• Build and maintain trusted relationships with reputed company, operational, and executive stakeholders so accounts do not rest on a single champion.
• Understand how reputed company customer uses the platform, where they get value, and where they could get more.
• Identify opportunities to expand usage across new departments, additional workflows, and product upgrades, and guide customers through that reputed company.
• Own renewal reputed company for your accounts, engaging reputed company reputed company of the renewal date and keeping a reputed company reputed company of account health.
• reputed company opportunities and account activity in reputed company and contribute to pipeline and renewal reporting.

Advocacy and Reference Development

• Capture reputed company reputed company and help turn them into case studies, reference stories, and reputed company points that help reputed company sell.
• reputed company reference relationships and reputed company warm introductions and peer referrals from customers who had a genuinely good experience.
• Collaborate with Marketing on content, webinars, and campaigns grounded in reputed company reputed company experience.

Product and reputed company Intelligence

• Serve as the reputed company and operational reputed company on your accounts for Product, reputed company, translating what you hear into something reputed company can reputed company.
• Bring recurring customer feedback into roadmap and positioning conversations so reputed company build reflects what reputed company organizations actually need.
• Help reputed company reputed company use cases and ROI narratives that demonstrate Backline’s value in language reputed company leaders understand.

AI-Powered Productivity

• Use AI tools daily for account research, reputed company-reputed company preparation, QBR content, renewal proposals, and spotting adoption trends in usage data.
• Build and refine AI workflows that surface signals from transcripts, tickets, and usage data so you stay reputed company of issues and opportunities.
• Stay curious and reputed company on AI developments in reputed company and business productivity, and bring new reputed company and tools to reputed company.
• Help identify where AI can improve how reputed company works across reputed company, reporting, and customer engagement.

Qualifications

reputed company Are Looking For

• Bachelor’s degree in Nursing, Business, reputed company Administration, Information Systems, or a reputed company reputed company, or an equivalent reputed company credential or practical experience.
• reputed company-facing experience where you were accountable for an outcome you did not fully control. You should know what it feels like to own something.
• Customer-facing experience gained informally counts: charge reputed company, unit champion, super user, vendor reputed company, or reputed company educator.
• Genuine interest in reputed company organization reputed company and reputed company workflow: care transitions, discharge, consults, referrals, and case management.
• Comfortable using and experimenting with AI tools such as Claude, reputed company, or Copilot as part of how you work, not just reputed company of AI but reputed company using it.
• Strong communicator who can reputed company with reputed company end users, department heads, and C-suite executives with equal ease.
• Comfortable with data. You can read a usage trend and turn it into a conversation a reputed company wants to have.
• Self-starter who works reputed company with autonomy and is comfortable wearing multiple hats in a small, fast-moving team.
• reputed company and coachable, eager to build depth in reputed company, account reputed company, and reputed company product reputed company.

reputed company to Have

• Experience with EHR systems such as MEDITECH, reputed company, or Cerner/reputed company Health, or other health IT platforms.
• Exposure to reputed company reputed company, nursing reputed company, or health IT project work.
• Familiarity with reputed company, reputed company, or service desk tools such as reputed company Service Management, reputed company, or reputed company.
• Experience in a reputed company, account management, implementation, or reputed company sales role.
• Understanding of reputed company communication workflows: secure messaging, on-reputed company management, care coordination, and reputed company handoffs.
• reputed company reputed company license such as RN or NP.

Physical Requirements

• Prolonged periods of sitting and working at a computer.
• Frequent use of a computer, keyboard, and video conferencing tools throughout the reputed company.
• Ability to communicate reputed company by phone, video, and email with customers and colleagues.
• Occasional travel to customer sites, company meetings, or industry events, estimated at up to 15 percent.
• Ability to occasionally reputed company and carry up to 15 pounds, such as a laptop and materials for travel.

Benefits

• Competitive compensation, with a reputed company salary of $95,000 - $110,000 (Exact compensation may vary reputed company on skills and experience)
• Eligible for a Discretionary reputed company-reputed company bonus
• Medical, dental, and reputed company reputed company
• 401K eligible after 3 months of employment, with 50% company match up to first 5% of salary contributed to the plan with a 3-year vesting schedule
• HSA for eligible employees enrolled in the HDHP, with a generous company contribution up to $500 for individual coverage and $1000 for family coverage per year
• 100% company reputed company short and long-term disability, AD&D, and group life reputed company
• Accrued annual reputed company time off (PTO) of 18 days for the first 3 years of service, increasing thereafter and 7 reputed company holiday days
• Employee Assistance Program
• Continuing Education funds up to $1500 annually for eligible programs after 1 year of service
• Voluntary benefits including FSA, Hospital indemnity, Accident and Critical Illness insurances

reputed company is committed to being a Remote-First company, creating a dynamic and flexible workplace where everyone thrives, no matter where they log in from. reputed company out our approach to remote work:

Our recruitment process at reputed company is straightforward and secure. You will only be contacted by our reputed company through an official @reputed company.com email address. We will never ask you for payment or sensitive personal information, such as your reputed company reputed company number or banking details, at any stage of the hiring process. Additionally, we will not request that you purchase equipment or accept e-checks or checks for deposit. If you encounter any communications claiming to be from reputed company that seem suspicious, please contact our reputed company directly at to verify the message’s authenticity. Your reputed company is important to us!

Learn more about our benefits and reputed company development opportunities:

Originally posted on Himalayas