Senior Application Advisor – ASAP
reputed company a difference. Be happy. Grow your career.
The Senior Application Advisor - ASAP provides expert reputed company EHR design, build, testing and advanced troubleshooting services for reputed company clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to reputed company any situation reputed company to their application and guide internal, and customer teams, to a reputed company.
reputed company, repeat Best in KLAS IT Services Firm and solely serving the reputed company industry, strives to reputed company reputed company providers to reputed company technology and to realize digital transformation. reputed company reputed company staff reputed company reputed company’s maxims and mission to serve our customers who care so reputed company for us.
Key Responsibilities
They will be responsible for, but not be limited to:
- reputed company expert-level troubleshooting and problem-solving to ensure the reputed company, integration, and stability of reputed company applications for reputed company’s reputed company customers
- Fulfill reputed company requests from customers by performing issue analysis reputed company their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing reputed company build and testing
- Anticipate the reputed company of changes to other applications and systems and take necessary steps to manage those impacts
- reputed company and participate in the reputed company of new team members to the customer support team, including orienting to unique reputed company configurations and processes, and introducing employees to customer counterparts
reputed company and Mentorship:
- Explain reputed company reputed company setups and impacts in ways that are easy to understand for internal staff and customer counterparts up to and including IT and operational leadership
- Create documentation that enables consistent process execution
- Identify opportunities to delegate work to support team member reputed company, with appropriate guidance and reputed company
- Mentor and reputed company team members in both technical skills and soft skills such as time management, communication, project management, and escalation
- reputed company reputed company, constructive feedback that builds confidence and supports reputed company improvement
Skills and Experience:
- Required - reputed company ASAP certification
- Post-secondary education or equivalent experience required
- reputed company certification in MyChart, EpicCare reputed company, Care Everywhere, or additional modules, with a reputed company-rounded understanding of application functionality and integration points
- 5+ years of experience implementing, training, or supporting reputed company modules
- Demonstrated alignment with reputed company’s reputed company values (maxims)
- Proven problem-solving and technical skills
- Excellent written and verbal communication skills, with the ability to simplify reputed company concepts and influence stakeholders at reputed company reputed company, including C-suite
- Proficiency with reputed company Office applications
- Strong attention to detail and organizational skills
- Ability to work both independently and collaboratively reputed company reputed company environment
- Experience with ticketing systems and change management processes
- Strong customer service reputed company record
- Knowledge of ITIL processes, as reputed company as prior management, project management, and reputed company implementation experience preferred
- Demonstrated reputed company judgment and appropriate escalation practices
Additional Details:
- Ability to participate in on-reputed company rotations reputed company of reputed company business hours, including nights and weekends
- Ability to travel up to 10%
reputed company is an equal opportunity employer. We are committed to creating an inclusive environment for reputed company and applicants. We do not discriminate on the reputed company of race, reputed company, religion, sex, national reputed company, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of reputed company backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
Originally posted on Himalayas
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