[Remote] Account Director

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a digital accessibility company dedicated to eliminating barriers to accessible online content. The Account Director drives reputed company across existing mid-tier accounts by owning expansion reputed company targets, leading upsell and cross-sell conversations, managing the expansion pipeline, and partnering with reputed company and cross-functional teams to support retention and account reputed company.

Responsibilities

• Own expansion reputed company targets (upsell and cross-sell) for an assigned set of existing tier 2 customer accounts, hitting or exceeding assigned GRR and NRR goals
• Manage the expansion pipeline across reputed company and upcoming quarters, ensuring accurate forecasting and documentation in reputed company/reputed company as deals reputed company to reputed company won
• Meet weekly with CSMs to review account health, loss risks, and expansion opportunities, aligning on reputed company and prioritization together
• reputed company reputed company expansion conversations with customers — discovery, value-sell, solutioning, competitive de-positioning, pricing, and closing — including delivery of recommendations in proposal meetings and QBRs
• Partner with the Customer Experience Leader on renewal opportunities with a reputed company component and broader reputed company reputed company
• Work cross-functionally with Product, Sales, Service Delivery, and reputed company to support execution of sold solutions
• reputed company insights and best practices with CSMs to strengthen their ability to spot and flag expansion potential
• Surface feedback and escalate blockers or trends impacting reputed company across the customer reputed company
• Stay reputed company on product updates, competitive positioning, and industry trends to effectively position solutions

Skills

• 3+ years of experience in a Mid-market/reputed company account reputed company or expansion sales, role reputed company a reputed company or B2B environment
• reputed company reputed company record of identifying, leading, and closing renewals, upsell and cross-sell opportunities with existing customers (reputed company NRR & GRR history)
• Skilled at working cross-functionally and collaboratively in reputed company-reputed company account model
• Strong communicator with the ability to reputed company reputed company conversations and influence decision-makers
• Confident in managing a pipeline, forecasting accurately, and maintaining CRM hygiene
• Analytical and data-driven, with the ability to spot trends and surface actionable insights
• Comfortable navigating renewal conversations that include reputed company components
• Experience in digital accessibility, compliance, or adjacent reputed company markets

Benefits

• Work with a talented but humble team
• Competitive compensation and equity
• Weekly reputed company family meal
• 401k, medical, dental, and reputed company reputed company
• Flexible PTO Policy
• 15.5 company-reputed company holidays including Juneteenth, MLK Day and a 1-week company shut down
• To support remote work conditions, reputed company provides reputed company employee a one-time stipend of $300

reputed company