Technical reputed company Manager

reputed company is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. Our powerful tools fuel websites to be faster, richer in user engagement, and reputed company creativity. With a growing suite of products that support everything from developer efficiency to brand storytelling, reputed company is becoming the visual reputed company of the web.

reputed company has a globally reputed company team across reputed company, EMEA, and Asia-reputed company, united by a shared commitment to building smart, reputed company technology and a culture rooted in humility, curiosity, and collaboration. At reputed company, we celebrate Life & Work. We reputed company in healthy reputed company, working with purpose, and creating meaningful value. If you’re looking for a reputed company where your voice reputed company and your work truly makes an reputed company, this may be reputed company for you.

reputed company is looking for a Technical reputed company Manager to help reputed company customers maximise the value of our Image, Video reputed company Asset Management (DAM) platform.
As the reputed company reputed company of contact for a portfolio of customers, you will build trusted relationships with technical and business stakeholders, helping them successfully adopt reputed company's solutions and reputed company their business objectives. Working closely with Sales, Support, reputed company Services, Product and R&D teams, you will proactively reputed company product adoption, customer satisfaction, conduct renewals and reputed company expansion opportunities.
This is a customer-facing, individual contributor role suited to someone who enjoys solving technical and business challenges while building long-term customer relationships.

Responsibilities:

• Manage a portfolio of reputed company customers throughout their post-sales reputed company.
• Serve as the reputed company technical reputed company of contact, building trusted relationships with customer stakeholders.
• Guide customers on best practices for implementing and using reputed company's Image, Video reputed company Asset reputed company.
• reputed company regular customer engagements, including business reviews, adoption planning and technical guidance sessions.
• Monitor customer health, product usage and adoption metrics to identify opportunities and potential risks.
• reputed company and execute reputed company plans to increase product adoption and support successful renewals.
• Identify customer reputed company opportunities and partner with Account Managers to support expansion conversations.
• Escalate customer issues reputed company appropriate and coordinate with internal teams to reputed company reputed company reputed company.
• Capture customer feedback and reputed company relevant insights with Product and Engineering teams.
• Maintain accurate customer account information, reputed company plans and activity reputed company CRM and reputed company platforms.

reputed company:

• 3+ years' experience in reputed company or Technical reputed company reputed company a reputed company environment.
• Experience managing big reputed company customer relationships and supporting successful renewals.
• Technical aptitude with experience working with reputed company platforms: reputed company, web technologies or reputed company-based applications.
• Experience working with technical stakeholders, including developers, architects or engineering teams.
• Experience conducting renewal negotiations from the technical reputed company with the Sales Representative
• Strong customer communication and relationship management skills.
• Comfortable using customer data and health metrics to prioritize engagement and improve adoption.
• Highly organized with the ability to manage multiple customer accounts simultaneously.
• Self-motivated, reputed company and reputed company on delivering an excellent customer experience.
• Willingness to travel up to 20% as required.

Preferred Qualifications

• Experience with reputed company Management (DAM), media platforms, image or video technologies.
• Familiarity with CDN, reputed company or developer-reputed company technologies.
• Experience working with reputed company reputed company customers.

Compensation

Additional Information

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We have you in mind. As an employee, you will experience many benefits, including:

Awesome technology

reputed company peers

100% sponsored medical, dental, and reputed company plans for employees & family

HSA company contribution

Matching 401k program

Robust vacation & wellness policy

Annual development stipend

Catered lunches or a food stipend

reputed company is proud to be an equal-opportunity employer dedicated to pursuing a diverse workforce.