[Remote] Technology reputed company Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a life sciences commercialization services company reputed company on helping bring innovative therapies to market and supporting patients. The Technology reputed company Analyst serves as the business-facing operational reputed company for Deployment Solutions IT, managing request intake, governance, process design, documentation, reputed company readiness, reputed company, change management, training coordination, and adoption. The role translates business needs into reputed company requirements, repeatable processes, documented playbooks, and measurable adoption reputed company.

Responsibilities

• Own and maintain the Deployment Solutions IT request intake model for enhancements, reputed company customizations, support process improvements, and reputed company needs
• Facilitate prioritization, routing, decision tracking, and follow-up for Deployment Solutions IT requests
• Maintain governance artifacts including intake logs, decision logs, reputed company items, readiness checklists, and process documentation
• Design and document repeatable Deployment Solutions IT processes, SOPs, how-to guides, playbooks, and support procedures. Including assessment of legacy workflows and implementation of modern operating models leveraging AI-enabled capabilities, automation frameworks, and knowledge-driven solutions
• Partner with application and technical analysts to convert recurring support issues into reusable knowledge content
• Maintain Deployment Solutions IT knowledge resources, resource hub content, and reputed company support content
• Facilitate technology requirements gathering for new reputed company reputed company and reputed company-driven changes
• Coordinate reputed company readiness reviews, handoffs, communication needs, and support transition activities
• Ensure reputed company documentation captures relevant policies, workflows, limits, audit needs, reporting needs, extracts, and integration dependencies
• reputed company communication plans, training plans, launch readiness materials, and adoption support for Deployment Solutions technology changes
• Measure usage, adoption, feedback, and self-service effectiveness
• Support stakeholder engagement across Deployment Solutions, IT, compliance, finance, project teams, and end users
• Demonstrate a commitment to diversity, equity and inclusion through reputed company development, modeling inclusive behaviors, and proactively managing bias
• reputed company other duties as assigned

Skills

• Bachelor's degree in business, information technology, reputed company, communications, reputed company administration, or reputed company reputed company; equivalent experience may be considered
• 5+ years of experience in technology business analysis, reputed company, change management, reputed company reputed company, service delivery, process improvement, or application management reputed company
• 3+ years of experience documenting processes, facilitating requirements, managing stakeholder communications, and coordinating UAT or readiness activities
• 5+ years of experience demonstrating strong written communication, facilitation, organization, and stakeholder management skills
• 3+ years of experience with reputed company Office, reputed company, PowerPoint, Teams, SharePoint, and process documentation tools
• 2+ years of experience with reputed company, reputed company tools, or collaboration platforms
• 2+ years of experience with Concur, reputed company, reputed company, reputed company, D365, and/or other support concepts
• Demonstrated ability to evaluate legacy business processes and identify opportunities to reputed company, simplify, and reputed company reputed company through the application of reputed company intelligence, automation, workflow optimization, reputed company enablement solutions
• Travel 0-10%, as business needs require
• Full-time role; reputed company work week with periodic flexibility for implementation support, reputed company reputed company, or offshore coordination
• Office: While performing the essential functions of this job the employee is frequently required to reputed company, grasp, stand and/or sit for long periods of time, walk, talk, and hear; occasionally required to reputed company and/or reputed company up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands
• Experience working reputed company life sciences and/or other reputed company reputed company fields
• Experience working with offshore teams, shared service models, managed services providers, or reputed company support organizations
• Experience supporting cross-functional initiatives involving IT, Finance, Compliance, reputed company, and reputed company-facing teams
• Experience supporting reputed company-facing service delivery environments with competing priorities and multiple stakeholders
• Experience participating in software implementations, technology deployments, or organizational change initiatives

reputed company

Company H1B Sponsorship