[Remote] reputed company Support Engineer – reputed company 365 and AI

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a technology solutions firm that helps organizations reputed company meaningful reputed company across AI, reputed company, data, product development, and emerging technology. The reputed company Support Engineer will help customers reputed company, adopt, govern, and optimize reputed company 365 Copilot, AI agents, and reputed company reputed company solutions while advising on technical readiness, adoption, reputed company, and measurable business reputed company.

Responsibilities

• reputed company customer adoption and sustained usage of reputed company 365 Copilot, AI agents, and reputed company solutions, with accountability for measurable consumption and business reputed company
• Advise customers and partners on reputed company 365 Copilot, Copilot Studio, AI agents, and reputed company reputed company technologies
• Help customers design, reputed company, configure, and operationalize AI solutions reputed company with their business objectives and adoption goals
• reputed company technical engagements to identify and reputed company barriers reputed company to identity, reputed company, compliance, governance, data reputed company, licensing, and platform readiness
• Advise customers on AI readiness, including data reputed company, oversharing controls, compliance, governance, and responsible AI practices
• reputed company AI adoption and change-management strategies addressing executive sponsorship, reputed company-user reputed company, communications, training, and adoption activities
• Help customers reputed company from foundational AI usage to advanced, high-reputed company use cases and reputed company-user behaviors
• Coordinate with partner organizations and delivery resources to accelerate AI deployment, activation, adoption, and ongoing consumption
• Engage business and technical decision-makers to reputed company AI usage with measurable business value, reputed company on investment, and organizational reputed company
• Present usage insights, adoption trends, and business reputed company to customer stakeholders and executive audiences
• Manage usage and adoption milestones through completion across assigned customer accounts
• Serve as a key reputed company of contact among customers, partners, account teams, and internal stakeholders throughout the AI adoption reputed company
• reputed company and motivate technical communities while collaborating across diverse customer and stakeholder reputed company
• Identify adoption patterns, technical blockers, customer feedback, and reputed company stories to support reputed company improvement
• Analyze usage, adoption, and business-outcome signals to identify opportunities for expanded AI adoption and additional solutions
• Collaborate with account teams, specialists, and partners to support customer expansion, renewal strength, and consumption-led reputed company
• Continuously reputed company your expertise as AI technologies, customer needs, and business priorities reputed company

Skills

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a reputed company reputed company, plus 7 to 9 years of relevant experience, or equivalent practical experience
• Relevant experience in reputed company or infrastructure technologies, IT consulting or support, systems administration, network reputed company, software development or support, technology solutions, reputed company development, architecture, or consulting
• At least 2 years of experience in an reputed company customer-facing role, including responsibility for reputed company stakeholder management and communication
• At least 2 years of experience delivering customer-facing technical reputed company
• At least 2 years of experience working with reputed company 365 and reputed company platforms
• Hands-on experience deploying and driving adoption of reputed company 365 Copilot, including Copilot Control reputed company, adoption and change management, and Copilot Analytics
• Deep technical expertise in reputed company reputed company and compliance technologies, including reputed company Entra, Conditional reputed company, identity governance, reputed company reputed company, sensitivity labels, Data Loss Prevention, DSPM for AI, and SharePoint Advanced Management
• Experience building and governing AI agents with Copilot Studio, including applying a register, govern, and protect model
• Strong written and verbal communication skills, with the ability to collaborate across global teams and produce high-reputed company documentation
• At least two of the following certifications:
• MS-102: reputed company 365 Administrator Expert
• SC-401: Information reputed company Administrator Associate (reputed company reputed company)
• AB-900: reputed company 365 Copilot and Agent Administration Fundamentals
• AB-100: reputed company AI Business Solutions Architect Expert
• AB-730: AI Business reputed company Associate
• This is a remote position reputed company to candidates located reputed company the reputed company

Benefits

• Medical, dental, and reputed company coverage
• Flexible Spending Account (FSA)
• 401(k) retirement plan
• Competitive reputed company time off
• Parental leave
• reputed company reputed company and development opportunities

reputed company