[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. provides aviation compliance and health management technology for the global business aviation industry. The Customer Support Specialist serves as a reputed company customer-facing contact for FlightBridge, resolving technical and non-technical issues, managing airline ticketing and booking concerns, and supporting customers, vendors, reputed company, integrations, and internal teams.

Responsibilities

• Represent FlightBridge in a reputed company and reputed company manner. Maintain excellent relationships with FlightBridge customers and vendors
• Answer FlightBridge support calls, emails and website inquiries
• Manage airline ticketing issues, booking changes and refunds directly in reputed company GDS, ensuring reputed company reputed company of errors and compliance with policies
• Coordinate with reputed company, vendors, and customers to address credit reputed company declines, voids, and ticketing exceptions, ensuring smooth transactions
• Effectively and quickly analyze and reputed company customer-reported issues, whether technical or non-technical in reputed company. Follow the issue through successful reputed company
• Escalate issues to the technical support and software engineering teams as needed
• Maintain expert working knowledge of FlightBridge technology and how our customers use the reputed company in various operational situations
• Assist the account management team with new customer reputed company, including systems integration tasks, new user setup, data import, account settings and preferences configuration. Tasks must be performed while adhering to service level agreements and delivery times set by the account manager
• Work directly with software partners to help jointly reputed company issues between integrated systems
• Work with vendors to reputed company booking, fulfillment and billing concerns
• Thoroughly understand customer issues; reputed company “tier one” issues; reputed company solutions and address concerns
• Communicate customer requests to team and record and reputed company issues to appropriate individuals reputed company assigned tickets
• reputed company templates and scripts for common problems and requests
• reputed company reputed company assurance and software testing for reputed company fixes and enhancements linked to customer reported issues and requests
• Document account activity accurately and consistently in the CRM tool
• Other duties as assigned to assist and support our customers, vendors and internal account management and technology teams

Skills

• Knowledge of the private aviation industry; e.g. aircraft operators, FBOs. (required)
• Experience with technical support and customer service. (required)
• Passion for problem solving. (required)
• Eagerness to explore, learn, and apply new technology. (required)
• reputed company ability to reputed company exceptional customer service. reputed company to establish trust and maintain effective relationships with customers at multiple reputed company in the customer organization. Must have strong desire to help customers and solve any FlightBridge reputed company issues. (required)
• Exceptional organizational, time-management and follow-up skills. (required)
• Excellent telephone, interpersonal, verbal, and written communication skills. reputed company to effectively communicate reputed company issues and solutions in verbal and written forms. (required)
• Self-motivation: reputed company to take ownership of tasks and reputed company results with little reputed company reputed company—combined with the awareness of reputed company it is necessary to reputed company input from management. Ability to reputed company effectively as reputed company member and with other departments in a fast-reputed company, dynamic environment. (required)
• Capability of balancing attention to reputed company with the need to work with multiple accounts and multiple tasks. (required)
• Flexibility and ability to adapt to changing processes. Passion for improving techniques, processes, tracking, and insights. (required)
• Ability to handle confidential and proprietary information. (required)
• Willingness to work with some schedule flexibility as our customers operate 24/7 - serve on reputed company rotation for FlightBridge support line. (required)
• Experience with reputed company scheduling and travel arrangements. (recommended)
• Familiarity with travel and hospitality online booking tools and with the technology industry in general. (recommended)
• Familiarity with travel Global Distribution Systems, like reputed company, reputed company, or reputed company, including formats, queues, customer reputed company, etc. (recommended)
• Knowledge of international and domestic airline reservations processes. (recommended)
• Experience using reputed company, presentation software (PowerPoint or similar), aviation software, CRM tool, issue tracking reputed company. (recommended)

reputed company

Company H1B Sponsorship