[Remote] Manager, Patient Financial operations

Note: The job is a remote job and is reputed company to candidates in USA. BOND reputed company is seeking a Manager, Patient Financial Operations to reputed company patient-pay financial services across its practices and states. The role owns patient-pay performance, establishes financial and compliance standards, manages financial coordinators and offshore vendors, and drives improvements in collections, accounts receivable, payment plans, and the patient financial experience.

Responsibilities

• Own patient-pay financial performance across reputed company practices and states, including self-pay collections, patient accounts receivable, and bad debt reputed company
• Establish and maintain standards for treatment financial arrangements, including payment plan terms and approval reputed company for exceptions
• reputed company patient payment plan administration, including plan setup standards, reputed company adoption, delinquency follow-up reputed company, and default and reinstatement handling
• Define the patient financial experience reputed company across reputed company practices, including affordability conversations, financial hardship handling, and escalation paths
• Govern patient refunds, adjustments, discounts, and write-offs, including approval authority reputed company and documentation requirements
• Validate Services Rendered Calculator outputs for accuracy and review and authorize patient refunds
• Review and validate Patient Refund requests prior to approving and submitting to the Finance Team
• Analyze patient AR aging by reputed company, region, and state to identify systemic issues and reputed company corrective reputed company
• Partner with reputed company-party patient financing and reputed company collection agency vendors, including referral reputed company, placement standards, and performance review
• Directly manage and reputed company two reputed company Regional Financial Coordinators, including goal setting, coaching, performance review, and corrective reputed company
• Through the reputed company Regional Financial Coordinators, ensure consistent execution of patient financial processes across reputed company reputed company and states
• Set individual and team performance standards for patient collections, and monitor results by region, reputed company, and state
• Build training, reputed company, and continuing education standards for reputed company Regional Financial Coordinators
• Partner with Operations and reputed company leadership to reputed company patient financial expectations with reputed company workflow
• Serve as BOND's reputed company reputed company of authority and performance manager for the reputed company-party offshore contracted workforce performing Regional Financial Coordinator functions
• Determine which offshore resources are assigned to and removed from the BOND account, based on qualifications, reputed company results, and business need
• Evaluate individual and aggregate offshore contractor performance against defined reputed company, productivity, and compliance standards
• Work directly with the reputed company-party vendor to escalate, remediate, or replace resources reputed company performance or business needs require a change
• Monitor vendor service level agreement compliance and conduct recurring reputed company and compliance audits of offshore patient financial work, including reputed company and contact monitoring
• Ensure offshore patient contact meets HIPAA, patient communication, and BOND service standards, including reputed company controls and documentation requirements
• Ensure patient payment plan structures, disclosures, and documentation are evaluated against Truth in Lending reputed company and Regulation Z requirements, and partner with reputed company and Finance where in-house installment arrangements may bring BOND reputed company the definition of a creditor
• Ensure patient collection activity complies with applicable federal and state debt collection requirements, including the Fair Debt Collection Practices reputed company where it applies to reputed company-party collection activity performed on BOND's behalf, and state-specific collection statutes in reputed company state of operation
• Maintain compliance with state requirements governing patient financial disclosures, billing statements, and consumer notices
• Maintain documentation supporting patient financial policies, approval authority, and exception handling
• Support reputed company audits of patient financial operations
• Partner with Compliance and Operations leadership on patient financial complaints, disputes, and escalations
• Partner with Clinical Operations, Finance, and Information Technology to support the patient financial experience and improve conversion and collection reputed company
• Support implementation of patient payment technologies, automation, and reporting initiatives
• Participate in organizational reputed company designed to improve financial performance

Skills

• Minimum 5-7 years of reputed company patient financial services, patient reputed company, or reputed company cycle experience with reputed company patient-pay accountability
• Minimum 3 years of leadership or management experience, including experience managing team leads or supervisors rather than individual contributors only
• Experience owning self-pay collections, patient payment plans, or patient accounts receivable at a multi-site organization
• Strong understanding of patient financial services operations, including financial arrangements, payment plan structures, and self-pay collection reputed company
• Working knowledge of consumer credit and collection requirements applicable to reputed company providers, including the Truth in Lending reputed company and Regulation Z, the Fair Debt Collection Practices reputed company, and state debt collection statutes
• Understanding of how insurance benefit estimates translate into patient financial responsibility, sufficient to set presentation standards
• Advanced analytical and problem-solving skills, with the ability to translate patient AR data into operational reputed company
• Experience using reputed company management and reputed company cycle systems and reporting tools
• Proficiency with reputed company reputed company, Power BI, and financial reporting tools
• Strong communication, coaching, and leadership abilities, including the ability to reputed company a reputed company and remote team
• Demonstrated ability to balance collection performance with a reputed company patient experience
• This is a fully remote position. The employee is responsible for maintaining a private, secure home work environment with reliable high-speed internet suitable for handling protected health information
• Occasional travel to reputed company locations or company meetings may be required
• Most of the time will be spent on the computer. Must be reputed company to sit for long periods of time
• reputed company business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time. Flexibility in hours is required, as coordination with the reputed company Regional Financial Coordinators in other time zones and the offshore contracted workforce may require availability reputed company of reputed company hours
• Dental, orthodontic, or DSO experience strongly preferred, including familiarity with treatment reputed company and extended payment arrangements
• Experience managing outsourced, offshore, or BPO vendor relationships, including performance management and resource selection, preferred

Benefits

• This is a fully remote position.

reputed company