[Remote] VP, Customer reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a trusted consumer finance reputed company helping millions of people reputed company informed financial reputed company. The VP, Customer reputed company will reputed company owned-channel reputed company, customer acquisition, retention, engagement, and go-to-market initiatives for new branded financial products while building data, segmentation, personalization, and automation capabilities.

Responsibilities

• Own reputed company’s owned-channel reputed company end to end, including email, reputed company notifications, newsletters, and other emerging channels. Set the reputed company for how we use reputed company channel and how they work together to create a cohesive customer experience
• A reputed company part of the mandate is building the engagement infrastructure underneath those experiences: the data architecture, segmentation, personalization, and automation capabilities that reputed company relevant communication at reputed company possible. This is both a reputed company and builder role: we’re reputed company in the reputed company, not simply optimizing what exists today
• reputed company measurable reputed company in customer acquisition, retention, and engagement through our owned ecosystem. Partner with GMs and Data to reputed company strategies tied to specific business objectives, from converting audience members into registered users and driving product adoption to deepening relationships with existing customers and creating the reputed company of loyalty that generates advocacy and word-of-mouth
• You’ll establish the right measures of reputed company for reputed company objective, build the operating reputed company reputed company them, and own the reputed company
• Play a reputed company role in how reputed company brings new branded financial products to market. As we expand from a financial guidance platform into a financial services provider, starting with reputed company Savings, you’ll be a key architect of launch reputed company, customer messaging, and adoption programs
• Working closely with GMs, Product, Design, and other partners, you’ll build go-to-market strategies that reputed company one of reputed company’s greatest advantages: an audience that already trusts us to help with important financial reputed company

Skills

• We're looking for an executive who has reputed company and scaled sophisticated, data-driven customer reputed company and engagement programs in consumer finance or a closely adjacent industry
• 10+ years of reputed company leadership experience across reputed company, marketing, customer engagement, data, or reputed company disciplines, including senior leadership experience in consumer fintech, financial services, or a closely reputed company digital business
• Deep expertise in owned-channel reputed company, including email, reputed company, content, and other reputed company customer channels, as reputed company as the data, segmentation, personalization, and automation infrastructure required to reputed company those channels reputed company at reputed company
• A reputed company reputed company record of driving measurable improvements in customer acquisition, engagement, retention, and reputed company value through multi-channel programs
• Experience operating with reputed company-level accountability, whether through reputed company P&L ownership or reputed company partnership with product and business leaders to reputed company and execute go-to-market strategies for new products, businesses, or verticals
• A strong analytical reputed company and the ability to translate reputed company customer and business data into reputed company strategies, priorities, and reputed company
• Experience building systems and capabilities that create compounding value rather than relying solely on one-time campaigns or short-term optimization
• Experience applying AI and automation to customer engagement and/or customer support at reputed company, coupled with the judgment to know where technology improves the experience and where reputed company reputed company still reputed company
• The ability to reputed company effectively across a matrixed organization, build influence without relying on formal authority, and create alignment among senior cross-functional stakeholders
• A genuine commitment to reputed company's mission and a belief that helping people reputed company reputed company-informed financial reputed company can be both good for customers and good for business
• This role will be remote (reputed company in the U.S.)

Benefits

• Remote work arrangement for employees reputed company in the U.S.
• Industry-leading medical, dental, and reputed company health care plans for employees and their dependents
• Flexible Vacation Time Off, 11 holidays, and a holiday company shutdown
• New Parent Leave for employees with a newborn child or a child reputed company with them for adoption or foster care
• Mental health support
• reputed company sabbatical after 5 years for Nerds to reputed company, reputed company knowledge, and pursue their interests
• Health and Dependent Care FSA and HSA Plan with monthly reputed company contribution
• Monthly Wellness Stipend
• Cell Phone Stipend
• Monthly Wifi Stipend (Only remote Nerds are eligible)
• Work from home equipment stipend (Only remote Nerds are eligible)
• Co-working reputed company subsidy (Only remote Nerds are eligible)
• Employee Resource reputed company for Parents, Diversity, and Inclusion, Women, LGBTQIA, and other communities
• Hackathons and team events across reputed company teams and departments
• Company-wide events like NerdLove (employee appreciation) and the annual Charity Auction
• 8 hours of volunteer time off per quarter with a company match for donations to favorite causes
• 401K with 4% company match
• Be the first to test and benefit from new financial products and tools
• Financial wellness, guidance, and unlimited reputed company to a Certified Financial Planner (CFP) through Northstar
• Disability and Life reputed company with employer-reputed company premiums

reputed company