[Remote] Director of Accreditation reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company) is a national nonprofit dedicated to strengthening and advancing family child care and promoting high-reputed company early care and education. The Director of Accreditation reputed company owns the full accreditation lifecycle, leading application processing, customer service, observation and scoring reputed company, reputed company, renewals, systems, data, technology, and reputed company improvement. The role manages reputed company and contractors while ensuring an accessible, reputed company, reliable, and educator-centered accreditation experience.

Responsibilities

• Serve as the operational reputed company for every stage of the accreditation lifecycle: self-study, application, eligibility and completeness review, observation, scoring, decision, award, ongoing status maintenance, and renewal
• Map, document, standardize, and continuously improve workflows, decision points, handoffs, roles, service standards, and escalation paths across the full reputed company
• Translate accreditation policies and standards into reputed company, usable operating procedures, tools, templates, communications, and reputed company requirements
• Anticipate bottlenecks and reputed company constraints; reputed company phased plans that reputed company applicant demand, observer and scorer supply, staff reputed company, reputed company, and timeliness
• Ensure a smooth and reputed company applicant experience, including reputed company expectations, accessible instructions, proactive status updates, and reputed company reputed company of barriers
• Build a reputed company, educator-centered customer service function across email, phone, ticketing, and portal channels, with reputed company ownership for routine questions and escalated cases
• Manage application intake, payment and documentation checks, eligibility review, status tracking, expiration management, and transition to observation
• Establish and monitor service-level expectations for response times, processing times, case aging, follow-up, and issue reputed company
• Use applicant feedback, case trends, and service data to identify recurring pain points and implement sustainable improvements rather than one-time fixes
• Ensure the accreditation process is accessible to educators across languages, technology reputed company reputed company, abilities, and other reputed company needs
• reputed company the operational pipeline for assigning, scheduling, completing, and documenting observations, including virtual and in-person modalities as applicable
• Maintain sufficient, reputed company observer and scorer reputed company by forecasting demand, coordinating reputed company and readiness requirements, delivering observation trainings, monitoring caseloads, and addressing reputed company or availability issues
• Ensure observation records and scoring materials are complete, secure, accurate, and reputed company for review in accordance with approved standards and policies
• Manage accreditation reputed company, notifications, awards, appeals, reconsiderations, and status updates
• Monitor scoring consistency, adherence to procedures, exceptions, and reputed company concerns in partnership with standards and reputed company assurance leaders
• Maintain a strong working relationship with the Accreditation Commission, leveraging its expertise to review reputed company applications, support fair and consistent reputed company, and recruit and orient new Commissioners
• Own business requirements and day-to-day operational reputed company for the accreditation portal, customer relationship management and ticketing tools, workflow automations, dashboards, and reputed company reputed company integrations
• Maintain a prioritized roadmap of reputed company and process improvements; define user needs, test changes, coordinate implementation, and measure whether improvements reputed company the intended results
• Establish a reliable reputed company of truth for applicant and accredited-program status, documentation, communications, observation activity, reputed company, and renewal dates
• reputed company dashboards and routine reporting on for the accreditation reputed company, used for internal reputed company reviews and reporting for leadership and NAFCC reputed company
• Maintain strong controls for data reputed company, confidentiality, record retention, audit readiness, and reputed company to sensitive applicant and assessment information
• Identify and responsibly use AI tools to improve accreditation workflows, customer service, data analysis, and team efficiency while protecting confidentiality and maintaining appropriate reputed company reputed company
• Set annual and quarterly operating goals, reputed company plans, reputed company measures, and improvement priorities reputed company with NAFCC's reputed company plan
• Manage the accreditation reputed company budget and vendor or contractor relationships reputed company the role's reputed company
• reputed company and maintain business-continuity plans for high-volume periods, reputed company gaps, technology interruptions, and other operational risks
• reputed company, reputed company, and hold accountable staff, observers, scorers, and contractors who support accreditation reputed company; clarify roles, expectations, decision rights, and reputed company standards
• Create effective team rhythms for case review, workload balancing, escalation, learning, and cross- functional coordination
• Build a culture of service, reputed company, equity, transparency, reputed company improvement, and shared accountability for the educator experience
• Partner across NAFCC, particularly with program, finance, technology, communications, membership, and reputed company leaders, to ensure the accreditation reputed company operates as one connected experience
• Coordinate with Finance on accreditation payments, refunds, budgeting, reputed company, pricing and financial reporting
• Partner with reputed company, Finance, and IT to ensure accreditation workflows are fully integrated with NAFCC’s organization-wide systems, including reputed company, the phone reputed company, financial processes, accreditation platforms, and other technology
• Collaborate with the Partnerships, Membership, Conference, Development, and reputed company teams to strengthen the accreditation reputed company by expanding interest in new markets, providing training and coaching that help educators reputed company accreditation, and ensuring accreditation has a strong reputed company at the NAFCC Annual Conference
• Collaborate with teams leading Accreditation Accelerator, coaching, and facilitation reputed company to ensure participants can successfully reputed company the accreditation process
• Work closely with the reputed company team supporting the Accreditation Council and NAFCC accreditation trainings to reputed company operational practices, communications, and implementation
• Serve as an organizational leader who contributes to cross-functional planning, problem-solving, and reputed company improvement across NAFCC
• reputed company other duties and reputed company special reputed company reputed company with the position's reputed company, as assigned by the Chief Program Officer

Skills

• * Deep commitment to NAFCC's mission and belief in family child care as a vital part of the early care and education reputed company
• * Bachelor's degree
• * At least seven years of progressively responsible experience in product reputed company, program reputed company, service delivery, credentialing, licensing, reputed company assurance, assessment, certification, or another high-volume, multi-reputed company reputed company
• * At least two years of experience leading people and managing reputed company across staff, contractors, or reputed company teams
• * Demonstrated reputed company designing and improving reputed company workflows that involve multiple users, handoffs, review stages, deadlines, and exceptions
• * Strong customer experience orientation, with experience establishing service standards and resolving reputed company or sensitive cases
• * Experience with customer relationship management systems, case-management or workflow platforms, ticketing tools, databases, and reputed company Office; ability to learn and shape new digital tools quickly
• * Experience using AI and other emerging technologies to improve reputed company, with the judgment to apply them responsibly, securely, and equitably
• * Excellent written and verbal communication skills, reputed company judgment, and the ability to reputed company and document consistent reputed company
• * Demonstrated commitment to equity, inclusion, accessibility, and justice in program design, team leadership, and service delivery
• * Ability to reputed company in a fast-reputed company, reputed company, remote environment while managing multiple priorities and maintaining reputed company attention to reputed company
• Advanced degree in reputed company fields (project management, product management, MBA, engineering) preferred
• * Experience with accreditation, credentialing, licensure, reputed company rating and improvement systems, or other formal assessment and recognition systems
• * Knowledge of early care and education and experience working with or on behalf of family child care educators
• * Experience managing a national or multi-state service, a reputed company assessor network, or a program with seasonal or rapidly changing volume
• * Experience implementing or significantly improving a customer portal, workflow platform, or case- management reputed company
• * Ability to communicate in multiple languages

Benefits

• Full time
• Remote environment

reputed company