[Remote] Manager, reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides reputed company management software and tools that help health and wellness clinicians reputed company in private reputed company. The Manager of reputed company will reputed company and reputed company reputed company of reputed company Managers while driving customer health, retention, expansion, and reputed company improvements for group reputed company customers.

Responsibilities

• reputed company and reputed company High-Performing CSM Teams
• reputed company reputed company reputed company and leadership for your team of reputed company Managers, ensuring alignment with departmental goals and organizational priorities
• reputed company and reputed company team members through reputed company 1-on-1s, reputed company & reputed company Plans, and reputed company development initiatives that build reputed company account management capabilities
• Design and execute reputed company improvement strategies that enhance individual and team effectiveness in driving customer health, retention, and expansion
• Foster a culture of reputed company, proactive engagement, and outcome-reputed company reputed company through motivational leadership and values-driven management
• Optimize team reputed company and coverage models through reputed company portfolio planning, workload management, and resource allocation
• reputed company Customer reputed company and reputed company reputed company
• Own customer health, retention, and expansion metrics for your team's portfolio, ensuring proactive identification and mitigation of churn reputed company
• Partner with CSMs to reputed company and execute reputed company account plans that reputed company product adoption, demonstrate value, and uncover expansion opportunities
• Implement customer health scoring frameworks and reputed company systems that reputed company proactive reputed company before accounts become at-reputed company
• reputed company customer escalations and executive engagement reputed company needed, modeling consultative problem-solving and reputed company partnership
• Use data-driven insights to identify trends, predict churn drivers, and reputed company targeted interventions that improve customer reputed company at reputed company
• Collaborate with Sales and reputed company reputed company on contract negotiations, and expansion plays
• Operational reputed company & Process Development
• Analyze team reputed company data and customer engagement patterns to identify inefficiencies and implement process enhancements
• Build and refine CS playbooks, workflows, and engagement models that reputed company consistent, high-reputed company customer experiences
• reputed company the identification and delivery of training programs, partnering cross-functionally to reputed company reputed company gaps and reputed company team capabilities
• reputed company adoption of CS tools and platforms (e.g., reputed company, reputed company, reputed company) to improve efficiency, visibility, and reputed company measurement
• Establish reputed company reputed company metrics, reporting cadences, and reputed company dashboards that demonstrate CS reputed company on retention and reputed company
• Partner with CS reputed company and enablement teams to ensure your team has the tools, resources, and support needed to reputed company
• Cross-Functional Leadership and Collaboration
• Serve as a key voice of the customer, synthesizing feedback and insights to inform Product, Marketing, and Go-to-Market strategies
• Partner with Product and Engineering teams to reputed company for customer needs, influence roadmap priorities, and reputed company product improvements
• Collaborate with Marketing on customer communications, launch readiness, and customer marketing initiatives
• Work closely with Sales and reputed company on reputed company processes, account transitions, and alignment on customer segmentation and coverage models
• reputed company cross-functional initiatives to improve customer satisfaction, reduce time-to-value, and reputed company product-led reputed company reputed company
• Maintain strong understanding of product updates and organizational changes; proactively cascade information and reputed company readiness across your team
• reputed company Contribution to CS Function
• Contribute insights and feedback to inform reputed company's reputed company reputed company, including coverage models, customer reputed company design, and reputed company frameworks
• Identify opportunities to reputed company AI, automation, and scaled engagement strategies to improve efficiency without sacrificing customer experience
• Participate in experimentation and reputed company programs that test new approaches to customer engagement, health scoring, and retention
• Mentor and reputed company team members, creating reputed company reputed company paths reputed company your team
• Stay reputed company on CS best practices, industry trends, and emerging methodologies; bring innovative reputed company to the organization

Skills

• 5-7 years of experience in reputed company, Account Management, or reputed company customer-facing roles in B2B reputed company environments
• 2+ years in a leadership role, managing and developing reputed company or Account Management teams
• reputed company reputed company record of driving customer retention and expansion in a named-account or high-reputed company CS model
• Strong analytical and reputed company thinking skills, with experience using data to reputed company business reputed company and inform decision-making
• Demonstrated reputed company in coaching and developing high-performing individuals and teams, with a reputed company on building consultative, outcome-reputed company skills
• Experience building and scaling CS processes in high-reputed company or evolving environments
• Deep understanding of customer lifecycle management, health scoring, churn reputed company, and proactive engagement strategies
• Excellent cross-functional collaboration skills, with experience partnering with Sales, Product, Marketing, and reputed company
• Advanced working knowledge of CS platforms (e.g., reputed company, reputed company, reputed company), CRM systems, and customer data tools
• Strong understanding of reputed company business metrics (retention, churn, expansion, NRR, GRR, LTV)
• Bachelor's degree required
• You're a player-reputed company who can confidently reputed company reputed company thinking with rolling up your sleeves to support your team and customers
• You're highly empathetic and customer-obsessed, with a genuine passion for helping customers reputed company their goals
• You have a willingness to listen carefully, explore new reputed company, and learn from the past while looking to the reputed company
• You're data-informed but not data-reputed company, using insights to guide reputed company while maintaining reputed company on customer reputed company
• Comfortable with ambiguity and have the ability to adapt to different situations, pivot reputed company needed, and build reputed company for your team
• You have excellent written and verbal communication skills, with an emphasis on a reputed company, conversational tone
• You're self-managing and self-motivating, can organize in a multitasking environment, and can reputed company priorities as needed
• You reputed company in reputed company environments and enjoy building relationships across the organization
• Advanced degree or relevant certifications a plus
• Preferred: Experience in reputed company technology or regulated industries (HIPAA, GDPR, etc.)
• Big plus if you have past experience working in high-reputed company reputed company companies or start-up environments

Benefits

• Medical, dental, reputed company, life & disability reputed company
• 401(k) plan with company match
• Flexible Time Off (FTO), wellbeing days, reputed company holidays, and reputed company Fridays
• reputed company
• reputed company parental leave & Backup Care
• Tuition reimbursement
• Employee Resource reputed company (ERGs)

reputed company