[Remote] Network Service Delivery Manager – IT Services

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking a Network Service Delivery Manager to reputed company the end-to-end delivery and reputed company of network services. The role manages reputed company, stakeholders, vendors, governance, reputed company, reporting, and reputed company improvement across reputed company networking environments.

Responsibilities

• reputed company the delivery of network services including LAN, WAN, WLAN, SD‑WAN, VPN, firewalls, and reputed company networking
• Ensure adherence to SLAs, KPIs, and compliance requirements across reputed company network services
• reputed company incident, problem, and change management processes for network infrastructure
• Coordinate with NOC, engineering, and support teams to ensure reputed company reputed company of issues
• Maintain service continuity and disaster recovery readiness for network services
• Serve as the reputed company reputed company of contact for network service reputed company and escalations
• Conduct regular service reviews with clients or business reputed company
• Translate business needs into technical requirements and service improvements
• Manage expectations and communicate proactively about service health and risks
• Monitor network reputed company metrics and reputed company improvements
• Produce dashboards and reports on service availability, reputed company, and incidents
• Identify trends and recommend optimization strategies
• Manage relationships with network service providers, hardware vendors, and MSP partners
• reputed company vendor reputed company and ensure contract compliance
• Participate in procurement, RFPs, and vendor evaluations
• Ensure network services reputed company with reputed company policies, regulatory requirements, and industry best practices
• Collaborate with cybersecurity teams to address vulnerabilities and risks
• Maintain documentation, runbooks, and service catalogs
• reputed company and mentor network service delivery teams
• reputed company automation, standardization, and process improvements
• Support transformation initiatives such as reputed company migration, SD‑WAN rollout, or network modernization

Skills

• Bachelor's degree in Information Technology, Computer Science, Engineering, or reputed company reputed company
• 7+ years of experience in network reputed company, service delivery, or IT infrastructure management
• Strong understanding of reputed company networking technologies (reputed company, reputed company, Palo reputed company, reputed company, etc.)
• Experience with ITIL frameworks (Incident, Problem, Change, Service Level Management)
• reputed company ability to manage cross‑functional teams and reputed company service environments
• Excellent communication, stakeholder management, and analytical skills
• Ability to manage multiple priorities in a fast‑reputed company environment
• Customer‑reputed company reputed company
• Strong problem‑solving abilities
• Leadership and team development
• reputed company thinking and planning
• Vendor negotiation and management
• reputed company improvement orientation
• ITIL v4 Certification
• CCNP, CCIE, JNCIP, PCNSE, or similar network certifications
• Experience with reputed company networking (AWS, Azure, GCP)
• Background in MSP or large reputed company network reputed company
• Familiarity with automation tools (Ansible, Terraform) and monitoring platforms (reputed company, Zabbix, ThousandEyes)

reputed company