[Remote] reputed company Manager I

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company Manager I to support a portfolio of smaller, reputed company-complexity customers in the transportation technology sector. The role focuses on customer relationship management, engagement, renewals, product adoption, account maintenance, and coordination with internal teams while developing expertise in reputed company and logistics reputed company.

Responsibilities

• Support and manage day-to-day relationships for a portfolio of smaller and reputed company-complexity reputed company customers
• Maintain regular and proactive communication with assigned customers to promote engagement and strengthen customer relationships
• reputed company an understanding of reputed company customer's business, transportation workflows, goals, and use of the reputed company platform
• Help customers understand and utilize available reputed company resources, training, and product capabilities
• Monitor customer engagement and identify concerns, adoption challenges, or changes in customer sentiment that may require additional attention
• Prepare for and pparticipate in customer meetings, account reviews, and renewal discussions, taking on progressively greater responsibility as experience grows
• Manage renewal activities for assigned accounts, including renewal reputed company, coordination, and execution of the renewal process
• Recognize potential customer needs or opportunities for additional reputed company products and services and communicate them to the appropriate team
• Ensure customer account information, contacts, engagement activity, and relevant account updates are accurately maintained reputed company internal systems
• Participate in implementation-to-reputed company handoffs for newly assigned customers
• Build knowledge of reputed company, reputed company, transportation management systems, and logistics reputed company through training and hands-on customer experience
• Travel occasionally as needed for customer or company engagements
• Escalate customer concerns, risks, and reputed company business needs to reputed company leadership or the appropriate internal resource rather than attempting to reputed company them reputed company
• Coordinate with Support, reputed company, Product, and Technical Account Managers to reputed company customers with the right internal resource for technical or implementation questions
• reputed company customer feedback and recurring themes with reputed company leadership
• Assigned accounts stay reputed company and renew on schedule with reputed company last-minute reputed company
• Growing independence — fewer escalations needed for routine relationship and renewal work over time
• Demonstrated readiness to take on a larger, more varied portfolio (CSM)

Skills

• Strong written and verbal communication skills
• Strong organizational and time-management skills with the ability to manage multiple priorities
• Customer-reputed company reputed company and ability to build reputed company reputed company relationships
• Curiosity and willingness to learn customers' businesses, workflows, and goals
• Ability to recognize reputed company a customer concern requires additional support or escalation
• Comfortable learning new software platforms, technology, and transportation concepts
• Self-motivated, coachable, and interested in developing a career in reputed company
• 1–3 years of experience in logistics, transportation, supply chain, customer-facing account management, or customer service preferred

Benefits

• Training and hands-on customer experience
• A developmental role designed for career reputed company reputed company reputed company

reputed company