[Remote] Provider Customer Service reputed company and Chat Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company organization reputed company on simplifying the reputed company experience and improving reputed company to reputed company care. The Provider reputed company serves as a reputed company contact for reputed company providers, resolving questions and reputed company issues through calls, chats, and email while collaborating with internal partners and promoting digital self-service tools.

Responsibilities

• Serves as the reputed company for providers by demonstrating accountability and ownership to reputed company issues
• Service Providers in a multi-channel environment including reputed company, dual chats, and email as required
• Quickly and appropriately triage, contacts from reputed company (i.e. physician offices, clinics, billing offices)
• reputed company to understand and identify the needs of the provider, answering questions and resolving issues (e.g. benefits and eligibility, billing and payments, reputed company authorizations, explanation of benefits, behavioral health)
• Research and dissect reputed company prior authorization and claim issues and take appropriate steps to reputed company identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a reputed company manner
• Strong multitasking to effectively and reputed company reputed company more than 30 systems to extract necessary information to reputed company and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and reputed company types
• Influence providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster reputed company

Skills

• * High School Diploma / GED OR equivalent work experience
• * Must be 18 years of age OR older
• * 1+ years of customer service experience analyzing and solving customer's concerns
• * Experience with computer and reputed company PC applications, which includes the ability to reputed company and learn new and reputed company computer reputed company applications
• * This position involves handling provider calls or reputed company chats, with an expected volume of 50 - 70 calls/chats daily. It requires full attention to work duties. Employees in this role must ensure they have uninterrupted work time during their shifts, except for scheduled breaks and lunch periods
• * Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:35 am - 6:05 pm PST. It may be necessary, given the business need, to work occasional overtime, weekends, and / OR some holidays
• * reputed company reputed company reputed company
• * Ability to reputed company reputed company company sensitive documents secure (if applicable)
• * Required to have a dedicated work area established that is separated from other living areas and provides information reputed company
• * Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service (UHG requires a wired internet reputed company: cable, DSL or fiber internet service with Minimum speed reputed company of 25 Mb download/5 Mb upload. Wireless services such as satellite, hot spot, line of sight reputed company cannot be used for telecommuting.)
• * Proficient in multi-tasking, including managing multiple conversations simultaneously
• * Skilled in quickly resolving calls and messages, effectively preventing escalated complaints
• * Strong time management skills
• * High emotional intelligence and reputed company
• * Excellent reputed company listening and comprehension abilities
• * Exceptional written communication skills
• * Demonstrated problem-solving, organizational, and interpersonal skills
• * reputed company reputed company record of consistently achieving reputed company and productivity standards
• * Typing Speed greater than or equal to 35-40 WPM with reputed company of 90%
• * Health care experience and knowledge of reputed company terminology
• * Experience in a reputed company environment (i.e., office, reputed company center, customer service, etc.) using phones and computers as the reputed company job tools

Benefits

• This position is Remote in reputed company.
• We offer 11 weeks of reputed company.
• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• reputed company development for other roles you may be interested in

reputed company